I made a reservation for my brother and his wife for a night next week
at the local pub/hotel. I pre-paid by credit card.
The booking was carried out by booking.com.
This morning, at 00:21, booking.com sent me a message to say that my
payment had been successful.
At 10:31, they sent me a booking confirmation message, which included
the information that I had paid nothing and still owed the full fee.
Although I have never used booking.com by choice, I know that it is a
fairly large organisation, and should be more together than this.
Are they always as mixed up?
Probably best to check if your credit card has been debited.
Then you should know which message is correct.
On Sat, 12 Jul 2025 11:40:45 +0100, Davey wrote:
I made a reservation for my brother and his wife for a night next
week at the local pub/hotel. I pre-paid by credit card.
The booking was carried out by booking.com.
This morning, at 00:21, booking.com sent me a message to say that my payment had been successful.
At 10:31, they sent me a booking confirmation message, which
included the information that I had paid nothing and still owed the
full fee. Although I have never used booking.com by choice, I know
that it is a fairly large organisation, and should be more together
than this. Are they always as mixed up?
Probably best to check if your credit card has been debited.
Then you should know which message is correct.
You can also use booking.com to message the pub/hotel to check.
HTH
Dave R
I made a reservation for my brother and his wife for a night next week
at the local pub/hotel. I pre-paid by credit card.
The booking was carried out by booking.com.
This morning, at 00:21, booking.com sent me a message to say that my
payment had been successful.
At 10:31, they sent me a booking confirmation message, which included
the information that I had paid nothing and still owed the full fee.
Although I have never used booking.com by choice, I know that it is a
fairly large organisation, and should be more together than this.
Are they always as mixed up?
Davey <[email protected]d> wrote:
I made a reservation for my brother and his wife for a night next
week at the local pub/hotel. I pre-paid by credit card.
The booking was carried out by booking.com.
This morning, at 00:21, booking.com sent me a message to say that my payment had been successful.
At 10:31, they sent me a booking confirmation message, which
included the information that I had paid nothing and still owed the
full fee. Although I have never used booking.com by choice, I know
that it is a fairly large organisation, and should be more together
than this. Are they always as mixed up?
When you paid by CC, what amount was charged? What amount is showing
on your statement?
Many hotel bookings are pay on the day, but they take a credit card
with the booking in case you no-show. The credit card transaction is
0.00 but it confirms it's a valid card and that they can charge it
later should they need to. Similar to car rentals etc, where they
take the CC in case you damage it. The funds may or may not be
'held' on your CC, ie reserved but not actually debited.
booking.com specifically often offers two rates, a cheaper no-changes
rate where you pay upfront, and a more expensive pay on the day, free cancellation until X days before rate. They take a card payment for
both, but in the latter case it's either 0 or for a small deposit.
Theo
Except that doesn't fit what happened here.
Yes, the pub website took a prepayment of £109. I didn't see any
reference to booking.com, it was all on the pub's webpage. The first
mention of booking.com was when they started to send me messages,
As of this morning after the second e-mail message, I checked my bank account, abd as explained, was not surprised to see no charge, yet. Not £0.00, no charge at all, pending or otherwise.
My reservation is the of 'no changes' type.
Davey <[email protected]d> wrote:
Except that doesn't fit what happened here.
Yes, the pub website took a prepayment of £109. I didn't see any
reference to booking.com, it was all on the pub's webpage. The first mention of booking.com was when they started to send me messages,
As of this morning after the second e-mail message, I checked my
bank account, abd as explained, was not surprised to see no charge,
yet. Not £0.00, no charge at all, pending or otherwise.
My reservation is the of 'no changes' type.
If there's nothing showing in pending, it appears the charge failed
for some reason. Maybe it tripped some fraud flags or something. In
which case I'd get in touch with the pub and confirm the situation.
Theo
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