I ordered a package, and when it was said to be due for delivery
tomorrow, that was fine, I am home today but will need to leave the
house for an hour and a half at an unknown time to collect my neighbour
from Outpatients at the local hospital. Tomorrow for the delivery was perfect.
I logged on to my e-mail this morning, to read that the package will be delivered today around about lunchtime, when I might well not be here.
I went into the Delivery options, and was informed by the chatbot that I could not revert the delivery until its previous scheduled date of
tomorrow, as it had already left the depot.
How stupid! And the carrier is Royal Mail. No wonder they have
financial problems.
Don't believe a word they say! I often get an "automated" email from RM saying something will be delivered between 10am and 3pm.With RM, once it gets to the stage of "out for delivery from local
alan_m wrote:
Don't believe a word they say! I often get an "automated" emailWith RM, once it gets to the stage of "out for delivery from local
from RM saying something will be delivered between 10am and 3pm.
office" it's accurate (at least around here)
On Mon, 9 Jun 2025 10:59:20 +0100
Andy Burns <[email protected]> wrote:
alan_m wrote:
Don't believe a word they say! I often get an "automated" emailWith RM, once it gets to the stage of "out for delivery from local
from RM saying something will be delivered between 10am and 3pm.
office" it's accurate (at least around here)
Although the e-mail message came from Royal Mail, closer examination
revealed that it is actually being delivered by Parcel Force.
I hope.
-
In article <1026lsa$i19e$[email protected]>,
Davey <[email protected]d> wrote:
On Mon, 9 Jun 2025 10:59:20 +0100
Andy Burns <[email protected]> wrote:
alan_m wrote:
Don't believe a word they say! I often get an "automated" emailWith RM, once it gets to the stage of "out for delivery from
from RM saying something will be delivered between 10am and
3pm.
local office" it's accurate (at least around here)
Although the e-mail message came from Royal Mail, closer examination revealed that it is actually being delivered by Parcel Force.
I hope.
as far as I know, Parcel Force is a division of Royal Mail
-
On Mon, 09 Jun 25 15:30:02 UTC
charles <[email protected]> wrote:
In article <1026lsa$i19e$[email protected]>,
Davey <[email protected]d> wrote:
On Mon, 9 Jun 2025 10:59:20 +0100
Andy Burns <[email protected]> wrote:
alan_m wrote:
Don't believe a word they say! I often get an "automated" emailWith RM, once it gets to the stage of "out for delivery from
from RM saying something will be delivered between 10am and
3pm.
local office" it's accurate (at least around here)
Although the e-mail message came from Royal Mail, closer examination
revealed that it is actually being delivered by Parcel Force.
I hope.
as far as I know, Parcel Force is a division of Royal Mail
-
I never know what is what in the Royal Mail/Post Office/Parcel Force universe. One moment you are told off for using the name for one when
it should have been something else, then you get this scenario where one seems to substitute for the other. I go back to the days when 'phones
came, on rental, from the GPO. Much simpler. Quicker deliveries, too.
Much simpler. Quicker deliveries, too.
On 09/06/2025 17:10, Davey wrote:
Much simpler. Quicker deliveries, too.
Our postal service is very good, but my mother in law's in east Oxford
is spectacularly bad. At best, she gets one delivery every week (often
one every fortnight) and outgoing mail from a postbox in that area seems
to be delayed by a similar amount. It means that we and she both need to
post birthday cards a fortnight early to guarantee that they will arrive
by the desired date. They may arrive the day after posting, but then
again they may sit in the sorting office for nearly a fortnight before delivery to her or before "injection" into the general Royal Mail
system. I'm not sure what the postmark date is for outgoing mail from
her - whether it is the date it was put in an Oxford pillar box or the
date it was forwarded to our sorting office for delivery to us.
I'm surprised that Royal Mail hasn't been hauled over the coals for it,
with MPs asking searching questions of the CEO, because something is
very badly wrong with her sorting office. I'm not sure how widespread
the problem is - whether it's the whole of Oxford or just her suburb.
On 09/06/2025 17:10, Davey wrote:
Much simpler. Quicker deliveries, too.
Our postal service is very good, but my mother in law's in east Oxford
is spectacularly bad. At best, she gets one delivery every week (often
one every fortnight) and outgoing mail from a postbox in that area seems
to be delayed by a similar amount. It means that we and she both need to
post birthday cards a fortnight early to guarantee that they will arrive
by the desired date. They may arrive the day after posting, but then
again they may sit in the sorting office for nearly a fortnight before delivery to her or before "injection" into the general Royal Mail
system. I'm not sure what the postmark date is for outgoing mail from
her - whether it is the date it was put in an Oxford pillar box or the
date it was forwarded to our sorting office for delivery to us.
I'm surprised that Royal Mail hasn't been hauled over the coals for it,
with MPs asking searching questions of the CEO, because something is
very badly wrong with her sorting office. I'm not sure how widespread
the problem is - whether it's the whole of Oxford or just her suburb.
I'm surprised that Royal Mail hasn't been hauled over the coals for it,
with MPs asking searching questions of the CEO, because something is
very badly wrong with her sorting office. I'm not sure how widespread
the problem is - whether it's the whole of Oxford or just her suburb.
You forgot to mention 'After an 18 month waiting list' (If you were lucky).
On 09/06/2025 21:19, Sam Plusnet wrote:
You forgot to mention 'After an 18 month waiting list' (If you were
lucky).
And possibly a shared (party) line.
It was another monopoly industry that acted as though it was doing
you a favour in supplying what you had paid for.
On 09/06/2025 21:19, Sam Plusnet wrote:
You forgot to mention 'After an 18 month waiting list' (If you were
lucky).
And possibly a shared (party) line.
It was another monopoly industry that acted as though it was doing you a favour in supplying what you had paid for.
On 09/06/2025 17:10, Davey wrote:
On Mon, 09 Jun 25 15:30:02 UTC
charles <[email protected]> wrote:
In article <1026lsa$i19e$[email protected]>,
Davey <[email protected]d> wrote:
On Mon, 9 Jun 2025 10:59:20 +0100
Andy Burns <[email protected]> wrote:
alan_m wrote:
Don't believe a word they say! I often get an "automated" emailWith RM, once it gets to the stage of "out for delivery from
from RM saying something will be delivered between 10am and
3pm.
local office" it's accurate (at least around here)
Although the e-mail message came from Royal Mail, closer examination
revealed that it is actually being delivered by Parcel Force.
I hope.
as far as I know, Parcel Force is a division of Royal Mail
-
I never know what is what in the Royal Mail/Post Office/Parcel Force
universe. One moment you are told off for using the name for one when
it should have been something else, then you get this scenario where one
seems to substitute for the other. I go back to the days when 'phones
came, on rental, from the GPO. Much simpler. Quicker deliveries, too.
"Phones came, on rental, from the GPO"
You forgot to mention 'After an 18 month waiting list' (If you were lucky).
In article <1026lsa$i19e$[email protected]>,
Davey <[email protected]d> wrote:
On Mon, 9 Jun 2025 10:59:20 +0100
Andy Burns <[email protected]> wrote:
alan_m wrote:
Don't believe a word they say! I often get an "automated" emailWith RM, once it gets to the stage of "out for delivery from
from RM saying something will be delivered between 10am and
3pm.
local office" it's accurate (at least around here)
Although the e-mail message came from Royal Mail, closer examination revealed that it is actually being delivered by Parcel Force.
I hope.
as far as I know, Parcel Force is a division of Royal Mail
-
On 09/06/2025 22:01, NY wrote:
On 09/06/2025 17:10, Davey wrote:
Much simpler. Quicker deliveries, too.
Our postal service is very good, but my mother in law's in east Oxford
is spectacularly bad. At best, she gets one delivery every week (often
one every fortnight) and outgoing mail from a postbox in that area
seems to be delayed by a similar amount. It means that we and she both
need to post birthday cards a fortnight early to guarantee that they
will arrive by the desired date. They may arrive the day after
posting, but then again they may sit in the sorting office for nearly
a fortnight before delivery to her or before "injection" into the
general Royal Mail system. I'm not sure what the postmark date is for
outgoing mail from her - whether it is the date it was put in an
Oxford pillar box or the date it was forwarded to our sorting office
for delivery to us.
I'm surprised that Royal Mail hasn't been hauled over the coals for
it, with MPs asking searching questions of the CEO, because something
is very badly wrong with her sorting office. I'm not sure how
widespread the problem is - whether it's the whole of Oxford or just
her suburb.
Where I live the RM service is bad, where friends live (200 miles away
from my home) the RM service is bad.
I'm aware that in both locations they are seriously short of staff and,
more importantly, they cannot keep new staff. Where my friends live it appears that a significant number of older members of staff are due to
retire soon.
My recollection is that they moved the sorting to Swindon because the
unions were too militant in Oxford.
RM/GPO/whatever had
bought a job lot of white vans
It actually arrived at 2:10, well within the window given me in the
morning. In a large white van, the first time I have known one of those
used by Parcel Force. Our local postman has been using one since last
year, he said the old red one failed its MOT, and RM/GPO/whatever had
bought a job lot of white vans, which would eventually be painted red.
He is still waiting.
On 10:59 9 Jun 2025, Andy Burns said:
alan_m wrote:
Don't believe a word they say! I often get an "automated" email
from RM saying something will be delivered between 10am and 3pm.
With RM, once it gets to the stage of "out for delivery from local
office" it's accurate (at least around here)
I was very pleased to get a Royal Mail "Tracked 24" package on a
Sunday.
This good service was slightly spoilt by my local postie delivering
this rather expensive package (a £200 book) without getting a
signature.
On 10:59 9 Jun 2025, Andy Burns said:
alan_m wrote:
Don't believe a word they say! I often get an "automated" email from
RM saying something will be delivered between 10am and 3pm.
With RM, once it gets to the stage of "out for delivery from local
office" it's accurate (at least around here)
I was very pleased to get a Royal Mail "Tracked 24" package on a Sunday.
This good service was slightly spoilt by my local postie delivering this rather expensive package (a £200 book) without getting a signature.
On 10:59 9 Jun 2025, Andy Burns said:
alan_m wrote:
Don't believe a word they say! I often get an "automated" email
from RM saying something will be delivered between 10am and 3pm.
With RM, once it gets to the stage of "out for delivery from local
office" it's accurate (at least around here)
I was very pleased to get a Royal Mail "Tracked 24" package on a
Sunday.
This good service was slightly spoilt by my local postie delivering
this rather expensive package (a Ł200 book) without getting a
signature.
I don't know about any photo being taken as I wasn't given a tracking
number by the seller. In the case of a book, would a photo show much
more than a letterbox?
On 6/10/2025 10:57 AM, Davey wrote:
It actually arrived at 2:10, well within the window given me in the morning. In a large white van, the first time I have known one of
those used by Parcel Force. Our local postman has been using one
since last year, he said the old red one failed its MOT, and RM/GPO/whatever had bought a job lot of white vans, which would
eventually be painted red. He is still waiting.
Our postie now drives a white van, with no Royal Mail identification
on it.
On 10/06/2025 11:13, wasbit wrote:
My recollection is that they moved the sorting to Swindon because
the unions were too militant in Oxford.
That was not an isolated case but some of the relocation may have
been due to centralising hubs. The local sorting office (a very large
custom built warehouse type building with its own platform on a main
line railway line) was moved 25 miles to a more central location in
Essex. At the time this caused a lot of friction between the unions
and management and increased the unreliability of RM delivery.
Ive had "24" tracked packages stuck in this centralised hub for 10
days or more. Phoning the RM only (national) number to find out
what's happen reveals that the first line customer support only has
the same information as I could find myself on-line - complete waste
of time phoning.
On 12:27 10 Jun 2025, Theo said:
Pamela <[email protected]> wrote:
On 10:59 9 Jun 2025, Andy Burns said:
alan_m wrote:
Don't believe a word they say! I often get an "automated" email
from RM saying something will be delivered between 10am and 3pm.
With RM, once it gets to the stage of "out for delivery from local
office" it's accurate (at least around here)
I was very pleased to get a Royal Mail "Tracked 24" package on a
Sunday.
This good service was slightly spoilt by my local postie delivering
this rather expensive package (a £200 book) without getting a
signature.
Tracked 24 doesn't need a signature. If you want that you need to
pay for Tracked 24 With Signature (another £1.50 or so). Also the insurance on Tracked is only £150 so above that is Special Delivery territory.
Theo
Interesting. I hadn't realised some Tracked 24 is without a signature. Online, I see there's also a signature version. Same goes for Tracked
48.
I don't know about any photo being taken as I wasn't given a tracking
number by the seller. In the case of a book, would a photo show much
more than a letterbox?
On Mon, 09 Jun 2025 22:01:03 +0100, NY wrote:
I'm surprised that Royal Mail hasn't been hauled over the coals for it,
with MPs asking searching questions of the CEO, because something is
very badly wrong with her sorting office. I'm not sure how widespread
the problem is - whether it's the whole of Oxford or just her suburb.
We have had an erratic service, although it's better now. The word from >actual amployess is that it's down to short staffages.
I don't believe that my area has had a daily delivery for the past year
or more. Non-tracked mail arrives in batches irrespective of being 1st
or 2nd class and when they were posted. I live in a highly populated urban area.
Davey wrote:
RM/GPO/whatever had
bought a job lot of white vans
The city council here used to have yellow vans, now they have white vans because they fetch a higher price when it comes to disposing of them.
On 6/10/2025 10:57 AM, Davey wrote:
It actually arrived at 2:10, well within the window given me in theOur postie now drives a white van, with no Royal Mail identification on it.
morning. In a large white van, the first time I have known one of those
used by Parcel Force. Our local postman has been using one since last
year, he said the old red one failed its MOT, and RM/GPO/whatever had
bought a job lot of white vans, which would eventually be painted red.
He is still waiting.
On 09/06/2025 22:35, alan_m wrote:
On 09/06/2025 22:01, NY wrote:
On 09/06/2025 17:10, Davey wrote:
Much simpler. Quicker deliveries, too.
Our postal service is very good, but my mother in law's in east
Oxford is spectacularly bad. At best, she gets one delivery every
week (often one every fortnight) and outgoing mail from a postbox in
that area seems to be delayed by a similar amount. It means that we
and she both need to post birthday cards a fortnight early to
guarantee that they will arrive by the desired date. They may arrive
the day after posting, but then again they may sit in the sorting
office for nearly a fortnight before delivery to her or before
"injection" into the general Royal Mail system. I'm not sure what the
postmark date is for outgoing mail from her - whether it is the date
it was put in an Oxford pillar box or the date it was forwarded to
our sorting office for delivery to us.
I'm surprised that Royal Mail hasn't been hauled over the coals for
it, with MPs asking searching questions of the CEO, because something
is very badly wrong with her sorting office. I'm not sure how
widespread the problem is - whether it's the whole of Oxford or just
her suburb.
Where I live the RM service is bad, where friends live (200 miles away
from my home) the RM service is bad.
I'm aware that in both locations they are seriously short of staff
and, more importantly, they cannot keep new staff. Where my friends
live it appears that a significant number of older members of staff
are due to retire soon.
My recollection is that they moved the sorting to Swindon because the
unions were too militant in Oxford.
On Mon, 9 Jun 2025 23:12:42 +0100
alan_m <[email protected]> wrote:
On 09/06/2025 21:19, Sam Plusnet wrote:
You forgot to mention 'After an 18 month waiting list' (If you were
lucky).
And possibly a shared (party) line.
It was another monopoly industry that acted as though it was doing
you a favour in supplying what you had paid for.
I remember that my parents had a party line when we first had a 'phone.
But when I bought my own flat in 1976, I don't remember any specific
delay in getting a line connected.
On 09/06/2025 10:46, alan_m wrote:
I don't believe that my area has had a daily delivery for the past year
or more. Non-tracked mail arrives in batches irrespective of being 1st
or 2nd class and when they were posted. I live in a highly populated
urban area.
That sounds exactly the position we are in. We get a bunch of letters
all at once, some of which we think have taken 10 days to arrive.
Except we are in a village of perhaps 100 houses, not an urban area.
Andy
On 13 Jun 2025 at 21:27:01 BST, "Vir Campestris" <[email protected]d> wrote:
On 09/06/2025 10:46, alan_m wrote:
I don't believe that my area has had a daily delivery for the past year
or more. Non-tracked mail arrives in batches irrespective of being 1st
or 2nd class and when they were posted. I live in a highly populated
urban area.
That sounds exactly the position we are in. We get a bunch of letters
all at once, some of which we think have taken 10 days to arrive.
Except we are in a village of perhaps 100 houses, not an urban area.
Andy
Similar here, Andy (small village): just in the last few weeks we've begun to notice that post comes as Alan_M describes it. "We've never seen anything on the news" about this fundmental change.
On 16/06/2025 15:24, Another John wrote:
On 13 Jun 2025 at 21:27:01 BST, "Vir Campestris"I get mail delivered in batches...the important letters marked 'NHS'
<[email protected]d> wrote:
On 09/06/2025 10:46, alan_m wrote:
I don't believe that my area has had a daily delivery for the past year >>>> or more. Non-tracked mail arrives in batches irrespective of being 1st >>>> or 2nd class and when they were posted. I live in a highly populated >>>> urban area.
That sounds exactly the position we are in. We get a bunch of letters
all at once, some of which we think have taken 10 days to arrive.
Except we are in a village of perhaps 100 houses, not an urban area.
Andy
Similar here, Andy (small village): just in the last few weeks we've
begun to
notice that post comes as Alan_M describes it. "We've never seen
anything on
the news" about this fundmental change.
come with a bunch of other peoples marketing crap, I don't think
Postperson Pat has any compunction about letting circulars pile up.
On 16/06/2025 15:24, Another John wrote:
On 13 Jun 2025 at 21:27:01 BST, "Vir Campestris"I get mail delivered in batches...the important letters marked 'NHS'
<[email protected]d> wrote:
On 09/06/2025 10:46, alan_m wrote:
I don't believe that my area has had a daily delivery for the past year >>>> or more. Non-tracked mail arrives in batches irrespective of being 1st >>>> or 2nd class and when they were posted. I live in a highly populated >>>> urban area.
That sounds exactly the position we are in. We get a bunch of letters
all at once, some of which we think have taken 10 days to arrive.
Except we are in a village of perhaps 100 houses, not an urban area.
Andy
Similar here, Andy (small village): just in the last few weeks we've
begun to
notice that post comes as Alan_M describes it. "We've never seen
anything on
the news" about this fundmental change.
come with a bunch of other peoples marketing crap, I don't think
Postperson Pat has any compunction about letting circulars pile up.
On 16/06/2025 18:34, The Natural Philosopher wrote:
On 16/06/2025 15:24, Another John wrote:Perhaps we've been lucky here - in an urban area about a mile from the sorting/delivery office. For most of the past year we've had deliveries several times a week, and often every day. But about a month ago that stopped and we got nothing for about 2 weeks. I eventually discovered a telephone number for complaints 0345 774 0740 and tried it. It took
On 13 Jun 2025 at 21:27:01 BST, "Vir Campestris"I get mail delivered in batches...the important letters marked 'NHS'
<[email protected]d> wrote:
On 09/06/2025 10:46, alan_m wrote:
I don't believe that my area has had a daily delivery for the past
year
or more. Non-tracked mail arrives in batches irrespective of being 1st >>>>> or 2nd class and when they were posted. I live in a highly populated >>>>> urban area.
That sounds exactly the position we are in. We get a bunch of letters
all at once, some of which we think have taken 10 days to arrive.
Except we are in a village of perhaps 100 houses, not an urban area.
Andy
Similar here, Andy (small village): just in the last few weeks we've
begun to
notice that post comes as Alan_M describes it. "We've never seen
anything on
the news" about this fundmental change.
come with a bunch of other peoples marketing crap, I don't think
Postperson Pat has any compunction about letting circulars pile up.
over 20 minutes to connect to a human but it was useful. The assistant
said there were indeed local staff shortages and promised a delivery of
all outstanding items as soon as they could manage it. Two days later
we got 23 letters, some clearly had been waiting for about the whole fortnight. Since then - one or two deliveries per week. The promised response to my complaint by email (I gave my email address when on the
phone) has not arrived.
Local online media suggest that there is indeed a staff shortage
compounded by management choice: if a postal deliverer leaves or goes on holiday nobody replaces them.
Postman pat cannot put circulars through you letter box on the days he doesn't visit your street or district
On Tue, 17 Jun 2025 13:46:45 +0100, alan_m wrote:
Postman pat cannot put circulars through you letter box on the days he
doesn't visit your street or district
He can't do it at all here. I've opted out.
On 17/06/2025 14:43, Bob Eager wrote:
On Tue, 17 Jun 2025 13:46:45 +0100, alan_m wrote:
Postman pat cannot put circulars through you letter box on the days he
doesn't visit your street or district
He can't do it at all here. I've opted out.
The only trouble with opting out is that you also miss letters sent
through the post to the whole street advising of work due to be done on
the road, utilities and suchlike.
On 17/06/2025 14:43, Bob Eager wrote:
On Tue, 17 Jun 2025 13:46:45 +0100, alan_m wrote:
Postman pat cannot put circulars through you letter box on the days he
doesn't visit your street or district
He can't do it at all here. I've opted out.
The only trouble with opting out is that you also miss letters sent
through the post to the whole street advising of work due to be done on
the road, utilities and suchlike.
On 17/06/2025 17:46, SteveW wrote:
On 17/06/2025 14:43, Bob Eager wrote:
On Tue, 17 Jun 2025 13:46:45 +0100, alan_m wrote:
Postman pat cannot put circulars through you letter box on the days he >>>> doesn't visit your street or district
He can't do it at all here. I've opted out.
The only trouble with opting out is that you also miss letters sent
through the post to the whole street advising of work due to be done
on the road, utilities and suchlike.
With the current state of RM those kind of notifications would turn up a couple of weeks after the work has been completed. :)
On 17/06/2025 19:06, alan_m wrote:
On 17/06/2025 17:46, SteveW wrote:I think the leccy company hand delievered a load along our road
On 17/06/2025 14:43, Bob Eager wrote:
On Tue, 17 Jun 2025 13:46:45 +0100, alan_m wrote:
Postman pat cannot put circulars through you letter box on the days he >>>>> doesn't visit your street or district
He can't do it at all here. I've opted out.
The only trouble with opting out is that you also miss letters sent
through the post to the whole street advising of work due to be done
on the road, utilities and suchlike.
With the current state of RM those kind of notifications would turn up
a couple of weeks after the work has been completed. :)
On 17/06/2025 19:28, The Natural Philosopher wrote:
On 17/06/2025 19:06, alan_m wrote:+1 Electricity and gas are hand delivered and/or a door to door verbal notified. Possibly a legal requirement to identify the vulnerable who
On 17/06/2025 17:46, SteveW wrote:I think the leccy company hand delievered a load along our road
On 17/06/2025 14:43, Bob Eager wrote:
On Tue, 17 Jun 2025 13:46:45 +0100, alan_m wrote:
Postman pat cannot put circulars through you letter box on the days >>>>>> he doesn't visit your street or district
He can't do it at all here. I've opted out.
The only trouble with opting out is that you also miss letters sent
through the post to the whole street advising of work due to be done
on the road, utilities and suchlike.
With the current state of RM those kind of notifications would turn up
a couple of weeks after the work has been completed. :)
need electricity or heating if the mains supply is turned off.
The only trouble with opting out is that you also miss letters senta couple of weeks after the work has been completed. 🙂
through the post to the whole street advising of work due to be done
on the road, utilities and suchlike.
With the current state of RM those kind of notifications would turn up
On 09/06/2025 09:53, Davey wrote:
I ordered a package, and when it was said to be due for delivery
tomorrow, that was fine, I am home today but will need to leave the
house for an hour and a half at an unknown time to collect my
neighbour from Outpatients at the local hospital. Tomorrow for the
delivery was perfect.
I logged on to my e-mail this morning, to read that the package
will be delivered today around about lunchtime, when I might well
not be here. I went into the Delivery options, and was informed by
the chatbot that I could not revert the delivery until its previous scheduled date of tomorrow, as it had already left the depot.
How stupid! And the carrier is Royal Mail. No wonder they have
financial problems.
Don't believe a word they say! I often get an "automated" email from
RM saying something will be delivered between 10am and 3pm. Sometimes
a second email will be received saying that it will now be delivered
by 7pm. In most cases it is delivered 1 to 2 days later. In the past
year I've probably had a dozen of these delivery emails which are
basically an automated work of fiction.
These emails are sent only when the sender has paid extra for
tracking.
I don't believe that my area has had a daily delivery for the past
year or more. Non-tracked mail arrives in batches irrespective of
being 1st or 2nd class and when they were posted. I live in a
highly populated urban area.
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