Chat Transcript
info: Thank you for your patience.

While you wait, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions.

You can also chat with Adobe experts live on Twitch. See our schedule
for Ask the Experts LIVE, and get "How To" video live streams, ask
questions, and learn new skills!
info: You are now chatting with Praburam.
Please don't close the chat window or browser tab since it will end
our chat session.
Praburam: Hello! Welcome to Adobe support.
Praburam: Hi Gary,
Praburam: I am reviewing your issue. Please stay online and do not
close the chat window or browser in order to ensure our chat session connectivity
Gary Eickmeier: ok
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Praburam: I understand that you want to cancel the membership. Is that right?
Gary Eickmeier: Yes
Praburam: May I know the reason for cancellation?
Gary Eickmeier: You have dropped your support for all discs, CD and
DVD, so I have no program to produce my products on.
Praburam: Please stay online while I transfer the chat to cancellation team.
Gary Eickmeier: OK
info: Please wait while we connect you to a representative.
info: You are now chatting with Adarsh.
Please don't close the chat window or browser tab since it will end
our chat session.
Adarsh: Thank you for contacting Adobe Membership Services.
Gary Eickmeier: You're welcome.
Adarsh: Hi Gary!
Adarsh: I understand you want to cancel your subscription.
Adarsh: I'll check and assist you with subscription cancellation.
Adarsh: May I know the reason for cancellation?
Gary Eickmeier: Hello
Gary Eickmeier: I gave that to Praburam.
Adarsh: Okay, You have Creative Cloud single-app membership for Adobe Premiere Pro (one-year) subscription and it is the subscription with an year commitment and monthly billing. The subscription has been expired due to payment error. If you update billing details you will get charged and you
will be able to use the subscription or the subscription will get expired
and cancelled automatically. However we do not have the option to cancel
when the subscription is expired.
Gary Eickmeier: Keep it expired.
Adarsh: Sure. Incase you did not update billing details it will be expired and cancelled automatically.
Adarsh: Is there anything else I can help you with?
Gary Eickmeier: No , thanks
Adarsh: Thank you for contacting Adobe. We are available 7 days a
week, 24 hours a day. Goodbye!

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"Paul" <[email protected]d> wrote in message news:nod62o$b3n$[email protected]...

Gary Eickmeier wrote:

They charged me for this month anyway. I had to go back through Paypal
and Adobe to dispute the transaction and get the $19.99 back that they
said could not be collected due to a payment error.

Gary

Just their way of guaranteeing you won't do business
with them again... They must be taking lessons
from the Phone Company.

Paul

I posted all that to see how many others have been affected by their lunatic decision to drop all support for DVDs and CDs. I used to be able to go from Premiere to the Media Encoder to Encore like butter with the highest quality ever. Now I have Sony Vegas and DVD Architect. Steep learning curve but a
lot better than fighting with Adobe.

Gary

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They charged me for this month anyway. I had to go back through Paypal and Adobe to dispute the transaction and get the $19.99 back that they said
could not be collected due to a payment error.

Gary


"Gary Eickmeier" <[email protected]> wrote in message news:Vlcqz.8673$[email protected]...

Chat Transcript
info: Thank you for your patience.

While you wait, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions.

You can also chat with Adobe experts live on Twitch. See our schedule for Ask the Experts LIVE, and get "How To" video live streams, ask
questions, and learn new skills!
info: You are now chatting with Praburam.
Please don't close the chat window or browser tab since it will end
our chat session.
Praburam: Hello! Welcome to Adobe support.
Praburam: Hi Gary,
Praburam: I am reviewing your issue. Please stay online and do not
close the chat window or browser in order to ensure our chat session connectivity
Gary Eickmeier: ok
info: Your chat transcript will be sent to [email protected]
at the end of your chat.
Praburam: I understand that you want to cancel the membership. Is
that right?
Gary Eickmeier: Yes
Praburam: May I know the reason for cancellation?
Gary Eickmeier: You have dropped your support for all discs, CD and
DVD, so I have no program to produce my products on.
Praburam: Please stay online while I transfer the chat to
cancellation team.
Gary Eickmeier: OK
info: Please wait while we connect you to a representative.
info: You are now chatting with Adarsh.
Please don't close the chat window or browser tab since it will end
our chat session.
Adarsh: Thank you for contacting Adobe Membership Services.
Gary Eickmeier: You're welcome.
Adarsh: Hi Gary!
Adarsh: I understand you want to cancel your subscription.
Adarsh: I'll check and assist you with subscription cancellation.
Adarsh: May I know the reason for cancellation?
Gary Eickmeier: Hello
Gary Eickmeier: I gave that to Praburam.
Adarsh: Okay, You have Creative Cloud single-app membership for Adobe Premiere Pro (one-year) subscription and it is the subscription with an
year commitment and monthly billing. The subscription has been expired due
to payment error. If you update billing details you will get charged and
you will be able to use the subscription or the subscription will get
expired and cancelled automatically. However we do not have the option to cancel when the subscription is expired.
Gary Eickmeier: Keep it expired.
Adarsh: Sure. Incase you did not update billing details it will be expired and cancelled automatically.
Adarsh: Is there anything else I can help you with?
Gary Eickmeier: No , thanks
Adarsh: Thank you for contacting Adobe. We are available 7 days a
week, 24 hours a day. Goodbye!

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

Gary Eickmeier wrote:

They charged me for this month anyway. I had to go back through Paypal and Adobe to dispute the transaction and get the $19.99 back that they said
could not be collected due to a payment error.

Gary

Just their way of guaranteeing you won't do business
with them again... They must be taking lessons
from the Phone Company.

Paul

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)