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  • Gear/brake parts for Jantar 3 / factory contact

    From Mike Pollard@21:1/5 to All on Tue Mar 14 09:02:13 2023
    I've since removed the wheel and brake assy from my Jantar 3. There is now damage. I'll be needing some new parts.

    I put together a list of part numbers and emailed the factory at [email protected]
    for a quote. Been 9 days now, with a reminder in the middle of that time period. No response at all.

    Anyone know a way to break thru this barrier? Any other Jantar parts distributor that I could contact for this? No fix/no fly.


    Thanks,
    Mike Pollard

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  • From Robert@21:1/5 to All on Tue Mar 14 10:53:49 2023
    Mike,
    The other options are -
    1. submitting an on-line form at https://szdallstar.com/en/other-request
    2. reaching out to technical support at [email protected]

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  • From Dan Daly@21:1/5 to Robert on Tue Mar 14 13:20:50 2023
    On Tuesday, March 14, 2023 at 1:53:54 PM UTC-4, Robert wrote:
    Mike,
    The other options are -
    1. submitting an on-line form at https://szdallstar.com/en/other-request
    2. reaching out to technical support at [email protected]

    It would be worthwhile for all SZD owners in North America to make the point to the factory that having a dealer in North America would improve support for their customers, when they are ordering things from the factory. One of the reasons I bought a 55
    was that support (and I would not have without it).

    By contrast, the factory support for Avionic trailers remains excellent in Canada.

    Cheers
    Dan

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  • From Mike Pollard@21:1/5 to Robert on Wed Mar 15 04:49:45 2023
    On Tuesday, March 14, 2023 at 12:53:54 PM UTC-5, Robert wrote:
    Mike,
    The other options are -
    1. submitting an on-line form at https://szdallstar.com/en/other-request
    2. reaching out to technical support at [email protected]


    Robert,

    Thanks. Was about to do that this morning when I noticed that I had just received an email from them. They said they are working on it and need a picture from me of something. So that's good news. Hate to think I bought a glider that I could never
    fly. Hopefully they'll stay on it.


    Mike

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