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  • Vodafone/ONE Trickiness

    From Lawrence D'Oliveiro@21:1/5 to All on Fri Nov 1 03:23:52 2024
    I was using the chat service on one.nz to cancel my old ADSL plan. The
    chatbot asks you a few questions before putting you through to a human; I
    found that, if I said I was wanting to cancel, then, after entering some details, the final handoff to a human would always fail and tell me to
    start again. This got a bit annoying after it happened 3-4 times.

    So I chose a different option, to buy or change a plan. Then I was able to
    get through to an actual human.

    Anyway, if you’ve been getting the same runaround, it’s worth a try. ;)

    --- SoupGate-Win32 v1.05
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  • From greybeard@21:1/5 to Lawrence D'Oliveiro on Wed Nov 13 10:38:45 2024
    On 1/11/24 16:23, Lawrence D'Oliveiro wrote:
    I was using the chat service on one.nz to cancel my old ADSL plan. The chatbot asks you a few questions before putting you through to a human; I found that, if I said I was wanting to cancel, then, after entering some details, the final handoff to a human would always fail and tell me to
    start again. This got a bit annoying after it happened 3-4 times.

    So I chose a different option, to buy or change a plan. Then I was able to get through to an actual human.

    Anyway, if you’ve been getting the same runaround, it’s worth a try. ;)



    https://www.scoop.co.nz/stories/BU2411/S00157/consumer-nz-reveals-2024s-best-and-worst-mobile-phone-providers.htm

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Lawrence D'Oliveiro@21:1/5 to greybeard on Wed Nov 13 02:08:47 2024
    On Wed, 13 Nov 2024 10:38:45 +1300, greybeard wrote:

    On 1/11/24 16:23, Lawrence D'Oliveiro wrote:

    I was using the chat service on one.nz to cancel my old ADSL plan.
    ...
    [list of mobile phone providers deleted]

    Not sure why that’s relevant ...

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)