XPost: uk.telecom.mobile

On 09.06.24 16:37, Chris wrote:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and
my family member is on a French SIM whom I'm visiting just now. They can call/text me, but I can't do either. Texts just disappear and calls go straight to voicemail. They can call other Uk numbers with no problems.

I have both phones in my hands. Both are iphones fully up to date.

Where to start troubleshooting this?

Call your provider. I assume you pay for the service.


--
"Alea iacta est." (Julius Caesar)

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XPost: uk.telecom.mobile

Chris wrote:

Both are iphones

Can't think of a reason for calls not working, but as they're both
iPhones, presumably they're trying to use iMessage? I think I've heard
of having to re-activate after changing SIM, maybe the same applies when roaming to a foreign network?

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XPost: uk.telecom.mobile

On Sun 09/06/2024 16:34, Chris wrote:

Tweed <[email protected]> wrote:

Chris <[email protected]> wrote:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and >>> my family member is on a French SIM whom I'm visiting just now. They can >>> call/text me, but I can't do either. Texts just disappear and calls go
straight to voicemail. They can call other Uk numbers with no problems.

I have both phones in my hands. Both are iphones fully up to date.

Where to start troubleshooting this?

Can you use manual network select to put the French iPhone on another UK
network? I’m assuming you are in the UK?

We're both in France. I've tried changing my roaming network with no
change.

I can contact other people just fine.

Are you by any chance using 3? If so there are issues (and have been for
years) with text disappearing into the ether. IIRC it was worst on S
African SPs.


The fact that calls do not connect and texts get lost suggests you may
not have the apn etc set up correctly.

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XPost: uk.telecom.mobile

On 09/06/2024 15:37, Chris wrote:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and
my family member is on a French SIM whom I'm visiting just now. They can call/text me, but I can't do either. Texts just disappear and calls go straight to voicemail. They can call other Uk numbers with no problems.

I have both phones in my hands. Both are iphones fully up to date.

Where to start troubleshooting this?

Has your France family member ported their phone number, (at any point
in time ?)

It might be a routing/database problem, though I think only the UK and
India (?) use a really cack handed method for number ports, where you
can fall victim to this sort of problem ?

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XPost: uk.telecom.mobile

Chris <[email protected]> writes:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and
my family member is on a French SIM whom I'm visiting just now. They can call/text me, but I can't do either. Texts just disappear and calls go straight to voicemail. They can call other Uk numbers with no problems.

I have both phones in my hands. Both are iphones fully up to date.

Where to start troubleshooting this?

Ask them to turn off all the spam blocking.

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XPost: uk.telecom.mobile

On 2024-06-09 10:37, Chris wrote:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and
my family member is on a French SIM whom I'm visiting just now. They can call/text me, but I can't do either. Texts just disappear and calls go straight to voicemail. They can call other Uk numbers with no problems.

I have both phones in my hands. Both are iphones fully up to date.

Where to start troubleshooting this?

Another thing - is one (or both) phone(s) eSIM capable and is one (or
both) actually storing an electronic SIM?

Setting check time...

--
British writing about the US can be condescending, but that there is
value in an outsiders’ perspective because they can “see the alarming cracks in the wall the resident has stopped noticing… but also see the grandeur of a room where the resident can only see the cracks.”
Jesse Armstrong.

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XPost: uk.telecom.mobile

On 2024-06-09 10:37, Chris wrote:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and
my family member is on a French SIM whom I'm visiting just now. They can call/text me, but I can't do either. Texts just disappear and calls go straight to voicemail. They can call other Uk numbers with no problems.

I have both phones in my hands. Both are iphones fully up to date.

Where to start troubleshooting this?

I'd begin by logging out of Messages on both and logging back in,
coupled by that moldie oldie: restart both phones.

See what changes (if anything).

--
British writing about the US can be condescending, but that there is
value in an outsiders’ perspective because they can “see the alarming cracks in the wall the resident has stopped noticing… but also see the grandeur of a room where the resident can only see the cracks.”
Jesse Armstrong.

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XPost: uk.telecom.mobile

Am 09.06.24 um 19:31 schrieb badgolferman:

Chris <[email protected]> wrote:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and
my family member is on a French SIM whom I'm visiting just now. They can
call/text me, but I can't do either. Texts just disappear and calls go
straight to voicemail. They can call other Uk numbers with no problems.

I have both phones in my hands. Both are iphones fully up to date.

Where to start troubleshooting this?

First get out of France.

You must be one of these brain dead trumpists.

--
"Gutta cavat lapidem." (Ovid)

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XPost: uk.telecom.mobile

Am 10.06.24 um 12:20 schrieb Chris:

Andy Burns <[email protected]> wrote:

Chris wrote:

Both are iphones

Can't think of a reason for calls not working, but as they're both
iPhones, presumably they're trying to use iMessage?

That's what's wired it isn't even working with imessage. It's falling back to SMS and still doesn't arrive.

I think I've heard
of having to re-activate after changing SIM, maybe the same applies when
roaming to a foreign network?

Like I said this is the only contact it doesn't work with.

Are you afraid to call your provider?

--
"Gutta cavat lapidem." (Ovid)

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XPost: uk.telecom.mobile

Am 10.06.24 um 12:29 schrieb Andy Burns:

Chris wrote:

Andy Burns wrote:

I think I've heard of having to re-activate [iMessage] after
changing SIM, maybe the same applies when roaming to a foreign
network?

Like I said this is the only contact it doesn't work with.

Delete from addr book and call history, then re-create?

Otherwise take it to le barre de génie

The chance is super-small that the iPhone is responsible for that. It is probably a network issue.

--
"Gutta cavat lapidem." (Ovid)

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XPost: uk.telecom.mobile

On 10.06.24 12:20, Chris wrote:

Richmond <[email protected]> wrote:

Chris <[email protected]> writes:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and >>> my family member is on a French SIM whom I'm visiting just now. They can >>> call/text me, but I can't do either. Texts just disappear and calls go
straight to voicemail. They can call other Uk numbers with no problems.

I have both phones in my hands. Both are iphones fully up to date.

Where to start troubleshooting this?

Ask them to turn off all the spam blocking.

Like what? I'm not aware of any spam blocking affecting direct calls/sms.

Check your block list at least.


--
"Alea iacta est." (Julius Caesar)

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XPost: uk.telecom.mobile

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XPost: uk.telecom.mobile

On 2024-06-10 06:56, Chris wrote:

Alan Browne <[email protected]> wrote:

On 2024-06-09 10:37, Chris wrote:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and >>> my family member is on a French SIM whom I'm visiting just now. They can >>> call/text me, but I can't do either. Texts just disappear and calls go
straight to voicemail. They can call other Uk numbers with no problems.

I have both phones in my hands. Both are iphones fully up to date.

Where to start troubleshooting this?

Another thing - is one (or both) phone(s) eSIM capable and is one (or
both) actually storing an electronic SIM?

Yes. They have a second UK eSIM.

Setting check time...

That's the problem. I don't know what to look for. My contacts settings
look fine and I can contact others. Their SIMs look fine and also contact others.

... then as stated in my other post, try the Message log out/in and
re-start the phones routine. Many mysteries solved that way.

--
"It would be a measureless disaster if Russian barbarism overlaid
the culture and independence of the ancient States of Europe."
Winston Churchill

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XPost: uk.telecom.mobile

On 11.06.2024 17:51, Chris wrote:

Tweed <[email protected]> wrote:

Can another phone make a voice call to this French phone? If yes it seems
to imply the network can reach that phone and your number is being actively >> rejected by the iPhone for some reason.

Has your number been blocked on the French phone by accident?

Bingo!

I would never have found that. Many thanks!! :)

That was what I told you to check. Not only the one on your phone.

--
"Ave Caesar! Morituri te salutant!"

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XPost: uk.telecom.mobile

On 2024-06-11, Chris <[email protected]> wrote:

Tweed <[email protected]> wrote:

Chris <[email protected]> wrote:

Tweed <[email protected]> wrote:

Woody <[email protected]> wrote:

On Sun 09/06/2024 16:34, Chris wrote:

Tweed <[email protected]> wrote:

Chris <[email protected]> wrote:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and
my family member is on a French SIM whom I'm visiting just now. They can
call/text me, but I can't do either. Texts just disappear and calls go >>>>>>>> straight to voicemail. They can call other Uk numbers with no problems.

I have both phones in my hands. Both are iphones fully up to date. >>>>>>>>
Where to start troubleshooting this?

Can you use manual network select to put the French iPhone on another UK
network? I’m assuming you are in the UK?

We're both in France. I've tried changing my roaming network with no >>>>>> change.

I can contact other people just fine.

Are you by any chance using 3? If so there are issues (and have been for >>>>> years) with text disappearing into the ether. IIRC it was worst on S >>>>> African SPs.

The fact that calls do not connect and texts get lost suggests you may >>>>> not have the apn etc set up correctly.

When voice calls are made to the French phone you say you get voicemail. Is
the voicemail outgoing message generated by the French network, ie in
French?

Yup. I get through to their network's voicemail in French.

Can another phone make a voice call to this French phone? If yes it seems
to imply the network can reach that phone and your number is being actively >> rejected by the iPhone for some reason.

Has your number been blocked on the French phone by accident?

Bingo!

I would never have found that. Many thanks!! :)

Phone calls going straight to voicemail makes sense there. I suspect
your statement that "texts just disappear" in your OP probably confused matters. Messages from blocked senders are received - they just show up
in a different section of the Messages app ("Blocked Senders", IIRC).

--
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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XPost: uk.telecom.mobile

Jörg Lorenz <[email protected]> writes:

On 10.06.24 12:20, Chris wrote:

Richmond <[email protected]> wrote:

Chris <[email protected]> writes:

Really strange one I'm struggling with at the moment. I'm on a UK SIM and >>>> my family member is on a French SIM whom I'm visiting just now. They can >>>> call/text me, but I can't do either. Texts just disappear and calls go >>>> straight to voicemail. They can call other Uk numbers with no problems. >>>>
I have both phones in my hands. Both are iphones fully up to date.

Where to start troubleshooting this?

Ask them to turn off all the spam blocking.

Like what? I'm not aware of any spam blocking affecting direct calls/sms.

Check your block list at least.

So close...

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