ISPs say their "excellent customer service" is why users don't switch providers
ISPs tell FCC that mistreated users would switch to one of their many
other options.
Lobby groups for Internet service providers claim that ISPs' customer
service is so good already that the government shouldn't consider any
new regulations to mandate improvements. They also claim ISPs face so
much competition that market forces require providers to treat their
customers well or lose them to competitors.
https://arstechnica.com/tech-policy/2024/11/isps-say-their-excellent-customer-service-is-why-users-dont-switch-providers/
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