In article <tfq15t$1h61$[email protected]>, Archie
<[email protected]> wrote:

I can't find this error explained in a google search, which is kind of surprising.
"The party you are trying to reach is not available"

I wrote to [email protected] but have only received the confirmation autoresponse.

Here's what seems to be happening daily.
1. iPhone randomly calls talkatone recipient and gets that message above.
2. However if the recipient has recently used talkatone, the iPad rings.

if it's happening every day, then it's probably because the app isn't
active in the background for some reason, therefore it can't respond to
calls. after using the app, it remains active, but only for a period of
time.

there are apis for voip apps to always remain active even if the app
itself is quit, and then ios will autolaunch the app for an incoming
call. one would think talkatone would be aware of how to do that
(versus a newbie developer writing their first voip app).

another thing to check is in settings>general>background app refresh,
is it set to update?

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I can't find this error explained in a google search, which is kind of surprising.
"The party you are trying to reach is not available"

I wrote to [email protected] but have only received the confirmation autoresponse.

Here's what seems to be happening daily.
1. iPhone randomly calls talkatone recipient and gets that message above.
2. However if the recipient has recently used talkatone, the iPad rings.

In Settings:Talkatone:Notifications the recipient has
Allow Notifications=on
Alerts Lock Screen=checked, Notification Center=checked, Banners=checked
Banner Style = Persistent
Sounds=on
Badges=on
Show Previews=Always
Notification Grouping=Automatic

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On Tue, 13 Sep 2022 10:11:41 -0400, nospam wrote:

if it's happening every day, then it's probably because the app isn't
active in the background for some reason, therefore it can't respond to calls. after using the app, it remains active, but only for a period of
time.

there are apis for voip apps to always remain active even if the app
itself is quit, and then ios will autolaunch the app for an incoming
call. one would think talkatone would be aware of how to do that
(versus a newbie developer writing their first voip app).

another thing to check is in settings>general>background app refresh,
is it set to update?

Thank you for that suggestion that it may be that the Talkatone iPad app is going inactive and when it's inactive it won't pick up calls. It goes
directly to the Talkatone voice mail instead.

That seems to be the problem which I confirmed with a quick test by asking
the recipient to start up Talkatone and when I called after the recipient started Talkatone it rang the recipient's iPad.

In Settings:General:Background App Refresh the recipient has
Background App Refresh=on
And every app listed below that is also on.

There is no line for Talkatone!

There is "Google Duo" on that alphabetical list.
There is "Signal" also.
There is "Viber" in that list.
There is "Voice" (which is Google Voice).
There is "Zoom" too.

But not Talkatone.

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In article <tg7r24$161e9$[email protected]>, Archie
<[email protected]> wrote:

Thank you for that suggestion that it may be that the Talkatone iPad app is going inactive and when it's inactive it won't pick up calls. It goes directly to the Talkatone voice mail instead.

This is what Talkatone support sent back.
I have to ask the recipient to test it out but it doesn't say that the Talkatone app has to be awake to ring upon receiving a call.

it sounds like they didn't understand the question and just followed a
script.

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On Tue, 13 Sep 2022 18:45:35 +0200, Archie wrote:

Thank you for that suggestion that it may be that the Talkatone iPad app is going inactive and when it's inactive it won't pick up calls. It goes directly to the Talkatone voice mail instead.

This is what Talkatone support sent back.
I have to ask the recipient to test it out but it doesn't say that the Talkatone app has to be awake to ring upon receiving a call.


Thank you for your email and interest in Talkatone.

We apologize for the delay in replying to your email. We have a large
volume of requests for assistance and we are still catching up.

1] What you are hearing when you call the other party is the generic
outbound voicemail greeting. The recipient can change the generic Talkatone voicemail greeting to a custom greeting.

The custom voicemail greeting option allows you to record your own
personalized voicemail recording.

1. First, go to the setting menu.

2. Next, scroll down and select the Voicemail Greeting option.

3. Then, select the Custom option.

4. Next, select Record and begin recording your custom voicemail greeting.

You can select the Play button to hear an audio playback of your recording.

5. If you are satisfied with your recording select Done to save your new
custom voicemail greeting.

6. Lastly, restart the app, so your changes can be saved and reflected on
the app.

Video (https://goo.gl/CJsjwr) Instructions for your convenience.


2] For the recipient's iOS device:
If you don't receive sound for incoming calls/texts, please try to verify
the following:

On your iDevice settings, please make sure that the Talkatone app is under Notifications, and the Allow Notifications feature is ON. Please make sure
all buttons are enabled. (see video Tutorial below)

If this doesn't help. Please check your volume settings on the device
itself.

When on Talkatone, try the buttons on the side of your device, this should work.

If you are using an iPad make sure it is not muted. Please follow this link (http://support.apple.com/kb/HT4085) to Apple's support pages for
instructions on how to fix this.

Alternatively try deleting the app and reinstalling it again and restart
your device.

Video Tutorial:

Allow Notifications (http://goo.gl/Nu5Jyc)

They should try changing the current Talkatone ringtone to another
Talkatone ringtone. The current one may have a bad audio file.
You can change the current Talkatone ringtone under Settings (Advanced
Settings if applicable)/Notification and Sounds/Ring Tone.

Video Tutorial (http://bit.ly/1Iyum4Z)


3] In using our service, please bear in mind that call connections are
highly dependent on internet/data connections. Therefore, in areas of poor connections, you may experience connectivity issues affecting audio quality
and app performance.

Often deleting/reinstalling the app and restarting your device will correct
the issue.

Hope this helps.



We invite you to check out our FAQ page
https://talkatone.zendesk.com/hc/en-us where you will find answers to the
most frequently asked questions.

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On Sun, 18 Sep 2022 15:51:07 -0400, nospam wrote:

This is what Talkatone support sent back.
I have to ask the recipient to test it out but it doesn't say that the
Talkatone app has to be awake to ring upon receiving a call.

it sounds like they didn't understand the question and just followed a script.

I wrote back saying the same thing.

Talkatone rings when the app has recently been used so most of what they
said to do makes no sense since it can't be the volume or a bad ringtone
file or a bad voice mail greeting.

Let's hope they get the message.

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On Mon, 19 Sep 2022 06:04:30 +0200, Archie wrote:

it sounds like they didn't understand the question and just followed a
script.

I wrote back saying the same thing.

They responded saying that it's not that the app went to sleep.
Here's what they wrote.

Thank you for your email and interest in Talkatone.

We apologize for the delay in replying to your email. We have a large
volume of requests for assistance and we are still catching up.

The app has a push notification feature, so the other Talkatone user will
not miss any calls or texts regardless if the app is open or not.

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