On 5/9/24 12:48 PM, Mike Easter wrote:
philo wrote:
In this case I think Brother was at fault for telling me I did not
need one.
I agree.
And, I also think that an authorized BSS should be able to 'facilitate'
the 'transaction' of /visualizing/ the 'credentials' namely the receipt
and the 'communication' of the nature of the problem.
I would think the earlier telephone call process, a two-way
communication in real-time OR even the slower email process (which would require some scanning of a receipt) could get the RMA, but whoever you
were communicating w/ in that manner must've tho't that the local
service center /should/ help you do it.
Some kind of 'Brother' who-does-what misunderstanding.
A good friend of mine, no longer w/ us, would be writing a /great/
postal letter to somebody Brother about such a story. And he would get
all kinds of wonderful results from such communication with higher-ups.
I got an email from Brother telling me they will simply ship me a new one.
All I had to do is give them my shipping address and s/n of the machine.
I will put the blame on Brother rather than the service center.
If I indeed get a replacement, that will be fine with me.
I can dispose of the old machine at a recycling center near my house
--- SoupGate-Win32 v1.05
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