• Printer problem again

    From philo@21:1/5 to All on Fri May 3 10:08:48 2024
    I posted last years about trying to get my Brother HL-L2370 working with
    Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in the
    queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks

    --- SoupGate-Win32 v1.05
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  • From Paul@21:1/5 to philo on Fri May 3 13:16:56 2024
    On 5/3/2024 11:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks

    It does not have that "once and for all" look to it.
    The last poster in the thread, seems to think apparmor plays a part.

    https://askubuntu.com/questions/1397171/unable-to-work-with-brother-hl-l2370dw-printer-after-the-xubuntu-upgrade

    Paul

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  • From azigni@21:1/5 to All on Fri May 3 17:15:23 2024
    I had the same printer and same problem. The last Brother printer update
    did it in. It would connect to wifi, then drop off sometime later. I left
    it at Goodwill. Not too happy with Brother over that.

    --- SoupGate-Win32 v1.05
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  • From Marco Moock@21:1/5 to All on Fri May 3 21:43:11 2024
    On 03.05.2024 um 10:08 Uhr philo wrote:

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in
    the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Please check the CUPS logs. Should reside under /var/log/cups.

    --
    kind regards
    Marco

    Send spam to [email protected]

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to Paul on Fri May 3 16:49:42 2024
    On 5/3/24 12:16 PM, Paul wrote:
    On 5/3/2024 11:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks

    It does not have that "once and for all" look to it.
    The last poster in the thread, seems to think apparmor plays a part.

    https://askubuntu.com/questions/1397171/unable-to-work-with-brother-hl-l2370dw-printer-after-the-xubuntu-upgrade

    Paul
    Thanks for the reply

    I'm wondering if the printer is at fault

    It does not work from my Mint install either and printing from my phone
    is not working either.

    But it works fine from Windows , so I'm puzzled.

    Will have to investigate more

    --- SoupGate-Win32 v1.05
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  • From philo@21:1/5 to Marco Moock on Fri May 3 16:47:42 2024
    On 5/3/24 2:43 PM, Marco Moock wrote:
    On 03.05.2024 um 10:08 Uhr philo wrote:

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in
    the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Please check the CUPS logs. Should reside under /var/log/cups.



    Thank you. Here is the error log:


    Here is the error log:

    E [03/May/2024:08:21:35 -0500] [Job 169] The printer is not responding.
    E [03/May/2024:08:23:25 -0500] [Client 63] Returning IPP client-error-document-format-not-supported for Send-Document (ipp://localhost:631/printers/CUPS-BRF-Printer) from localhost.
    E [03/May/2024:08:23:47 -0500] Brother_HL_L2370DW_series: Unable to
    connect to BRWCC5EF83052F7.local:631: Name or service not known

    --- SoupGate-Win32 v1.05
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  • From philo@21:1/5 to azigni on Fri May 3 16:50:49 2024
    On 5/3/24 12:15 PM, azigni wrote:
    I had the same printer and same problem. The last Brother printer update
    did it in. It would connect to wifi, then drop off sometime later. I left
    it at Goodwill. Not too happy with Brother over that.


    I have a friend who is looking for a Windows printer, I might just give
    it to them

    but I'd need to know a printer that works from Linux

    for sure

    --- SoupGate-Win32 v1.05
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  • From Paul@21:1/5 to philo on Fri May 3 18:23:47 2024
    On 5/3/2024 5:47 PM, philo wrote:
    On 5/3/24 2:43 PM, Marco Moock wrote:
    On 03.05.2024 um 10:08 Uhr philo wrote:

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in
    the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Please check the CUPS logs. Should reside under /var/log/cups.



    Thank you. Here is the error log:


    Here is the error log:

    E [03/May/2024:08:21:35 -0500] [Job 169] The printer is not responding.
    E [03/May/2024:08:23:25 -0500] [Client 63] Returning IPP client-error-document-format-not-supported for Send-Document (ipp://localhost:631/printers/CUPS-BRF-Printer) from localhost.
    E [03/May/2024:08:23:47 -0500] Brother_HL_L2370DW_series: Unable to connect to BRWCC5EF83052F7.local:631: Name or service not known

    The problem is IPP related then. Then you have to figure out
    whether this is related to ippusbxd or whatever replaces it.

    Paul

    --- SoupGate-Win32 v1.05
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  • From philo@21:1/5 to philo on Fri May 3 19:14:48 2024
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks


    I am going to look up my warranty info.

    Now it's totally dead, will not ever work from Windows

    even after setting it back to factory defaults


    Thanks all

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to Paul on Fri May 3 18:56:18 2024
    On 5/3/24 5:23 PM, Paul wrote:
    On 5/3/2024 5:47 PM, philo wrote:
    On 5/3/24 2:43 PM, Marco Moock wrote:
    On 03.05.2024 um 10:08 Uhr philo wrote:

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in
    the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Please check the CUPS logs. Should reside under /var/log/cups.



    Thank you. Here is the error log:


    Here is the error log:

    E [03/May/2024:08:21:35 -0500] [Job 169] The printer is not responding.
    E [03/May/2024:08:23:25 -0500] [Client 63] Returning IPP client-error-document-format-not-supported for Send-Document (ipp://localhost:631/printers/CUPS-BRF-Printer) from localhost.
    E [03/May/2024:08:23:47 -0500] Brother_HL_L2370DW_series: Unable to connect to BRWCC5EF83052F7.local:631: Name or service not known

    The problem is IPP related then. Then you have to figure out
    whether this is related to ippusbxd or whatever replaces it.

    Paul


    That was using the Brother printer driver though which never worked

    Will fool around a bit more.

    Things seem to be getting worse...now the printer is not even being
    detected.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul@21:1/5 to philo on Sat May 4 01:31:54 2024
    On 5/3/2024 8:14 PM, philo wrote:
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks


    I am going to look up my warranty info.

    Now it's totally dead, will not ever work from Windows

    even after setting it back to factory defaults


    Thanks all

    Does it use chipped toner ?
    Does it count printed pages, instead of sensing toner fill ?

    I would not expect that in a Brother. Yet...

    https://www.v4ink.com/Does-the-cartridge-of-Brother-HL-L2350DW-need-to-replace-the-chip

    Paul

    --- SoupGate-Win32 v1.05
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  • From Marco Moock@21:1/5 to All on Sat May 4 10:05:05 2024
    On 03.05.2024 um 16:47 Uhr philo wrote:

    E [03/May/2024:08:21:35 -0500] [Job 169] The printer is not
    responding. E [03/May/2024:08:23:25 -0500] [Client 63] Returning IPP client-error-document-format-not-supported for Send-Document (ipp://localhost:631/printers/CUPS-BRF-Printer) from localhost.
    E [03/May/2024:08:23:47 -0500] Brother_HL_L2370DW_series: Unable to
    connect to BRWCC5EF83052F7.local:631: Name or service not known

    Please try USB and try to print simple text from the text editor.

    --
    kind regards
    Marco

    Send spam to [email protected]

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From azigni@21:1/5 to All on Sat May 4 07:59:20 2024
    My replacement 2570dw just did the same thing. I am not a happy camper...

    I have Google mesh routers, fwiw

    I found a web page that claims this occasionally happens to Brother
    printers. They look like all is well, but should be turned off and turned
    back on.

    I had to reenter the lan password, then everything worked as it should.

    I had no problem with my 2370dw until I did the last software update. Now
    I have it already with this new 2570....

    Definitely not happy.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From rsutton@21:1/5 to philo on Sat May 4 11:04:18 2024
    On 5/3/2024 8:14 PM, philo wrote:
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working
    with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in
    the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks


    I am going to look up my warranty info.

    Now it's totally dead, will not ever work from Windows

    even after setting it back to factory defaults


    Thanks all


    I have and use a Brother HL-2270DW which is the older version of your
    printer, the HL-L2370. I use mine as a network printer and I have no
    problems with it. Here are my notes for installing as a network printer
    (if this doesn't help, maybe it will give you some ideas):

    * Install the printer:
    - select Settings->Printers
    - click 'Add' to add a printer.

    - under 'Network Printer',
    click on 'Find Network Printer'
    - on right side, type in the 'Host:' field
    Host: HL2270DW.test
    press 'Find'

    - on right side check that
    Host: HL2270DW.test
    Port number: 9100
    then
    press 'Forward'.

    - check everything looks okay...
    - click on 'Apply'.

    - select 'Print Test Page'
    - if successful, a message box appears that says 'Submitted'
    - click 'OK'

    * Printer is successfully installed!

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to Marco Moock on Sat May 4 17:55:45 2024
    On 5/4/24 3:05 AM, Marco Moock wrote:
    On 03.05.2024 um 16:47 Uhr philo wrote:

    E [03/May/2024:08:21:35 -0500] [Job 169] The printer is not
    responding. E [03/May/2024:08:23:25 -0500] [Client 63] Returning IPP
    client-error-document-format-not-supported for Send-Document
    (ipp://localhost:631/printers/CUPS-BRF-Printer) from localhost.
    E [03/May/2024:08:23:47 -0500] Brother_HL_L2370DW_series: Unable to
    connect to BRWCC5EF83052F7.local:631: Name or service not known

    Please try USB and try to print simple text from the text editor.

    USB does not work either

    It's still under warranty so I'm taking it in

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to Paul on Sat May 4 17:54:17 2024
    On 5/4/24 12:31 AM, Paul wrote:
    On 5/3/2024 8:14 PM, philo wrote:
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks


    I am going to look up my warranty info.

    Now it's totally dead, will not ever work from Windows

    even after setting it back to factory defaults


    Thanks all

    Does it use chipped toner ?
    Does it count printed pages, instead of sensing toner fill ?

    I would not expect that in a Brother. Yet...

    https://www.v4ink.com/Does-the-cartridge-of-Brother-HL-L2350DW-need-to-replace-the-chip

    Paul




    Does not

    It really is dead

    Still under warranty. Will prob take in in Monday

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From azigni@21:1/5 to All on Sun May 5 19:37:46 2024
    I did the latest Brother update, and my printer has stayed online for 2
    whole days! Someone really must have goofed with one of the earlier
    updates....

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to rsutton on Mon May 6 04:47:13 2024
    On 5/4/2024 10:04 AM, rsutton wrote:
    On 5/3/2024 8:14 PM, philo wrote:
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working
    with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in
    the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks


    I am going to look up my warranty info.

    Now it's totally dead, will not ever work from Windows

    even after setting it back to factory defaults


    Thanks all


    I have and use a Brother HL-2270DW which is the older version of your printer, the HL-L2370.  I use mine as a network printer and I have no problems with it.  Here are my notes for installing as a network printer
    (if this doesn't help, maybe it will give you some  ideas):

    * Install the printer:
      - select Settings->Printers
      - click 'Add' to add a printer.

      - under 'Network Printer',
        click on 'Find Network Printer'
      - on right side, type in the 'Host:' field
         Host: HL2270DW.test
         press 'Find'

      - on right side check that
         Host: HL2270DW.test
         Port number: 9100
        then
         press 'Forward'.

      - check everything looks okay...
      - click on 'Apply'.

      - select  'Print Test Page'
      - if successful, a message box appears that says 'Submitted'
      - click 'OK'

    * Printer is successfully installed!



    Yes, I know how to install a printer.
    It is used on many machines, both Windows and Linux.

    My wife's machine is Win11 and I didn't have to do anything, the machine
    booted up and it was there.

    I'm taking it in for warranty today.

    What confused me was that the first problem was that it would no longer
    print from any phone. Originally there was nothing to setup, it was just
    there.

    Then it stopped being detected.

    Printer still worked with all the computers>

    Then, a week later, none of my Linux computers worked with the printer
    but the Windows machines did.

    Finally two days later, none of the Windows machines could detect the
    printer any more. Neither network or USB

    So the printer is defective, but I would have expected all to have
    failed at once.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to azigni on Mon May 6 04:49:34 2024
    On 5/5/2024 2:37 PM, azigni wrote:
    I did the latest Brother update, and my printer has stayed online for 2
    whole days! Someone really must have goofed with one of the earlier updates....


    Well, I'm taking it in for warranty today.

    Wish Samsung still made printers.
    My $100 Samsung lasted 12 years.

    It still has not failed completely, just makes a LOT of noise but
    eventually prints.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to philo on Mon May 6 16:23:50 2024
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks


    I went to the Brother website and they said I could either contact them
    or bring the printer right to the service center.

    Before I took the drive, I called the service center first and they said
    I MUST contact the factory first for authorization.
    Did that and am waiting for a reply.

    Just for the heck of I I figured no harm in trying to repair my old Samsung. Sheesh, just needed a couple drops of oil>

    Now working fine.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Killadebug@21:1/5 to Jonathan N. Little on Mon May 6 21:53:38 2024
    On Mon, 6 May 2024 17:49:34 -0400, Jonathan N. Little wrote:

    philo wrote:
    On 5/5/2024 2:37 PM, azigni wrote:
    I did the latest Brother update, and my printer has stayed online for
    2 whole days! Someone really must have goofed with one of the earlier
    updates....


    Well, I'm taking it in for warranty today.

    Wish Samsung still made printers.
    My $100 Samsung lasted 12 years.

    It still has not failed completely, just makes a LOT of noise but
    eventually prints.

    Why I have found is all the new printers that used to be dependable
    brands now all have issues. Such as requiring Internet access to
    function even when directly connected or only on a local LAN (I'm
    looking at you HP...) That is why I still hanging on to my HP LaserJet
    2100 and I don't care that it's 25 years old!

    +!



    --
    Pull my finger

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to Jonathan N. Little on Mon May 6 19:11:07 2024
    On 5/6/2024 4:49 PM, Jonathan N. Little wrote:
    philo wrote:
    On 5/5/2024 2:37 PM, azigni wrote:
    I did the latest Brother update, and my printer has stayed online for 2
    whole days! Someone really must have goofed with one of the earlier
    updates....


    Well, I'm taking it in for warranty today.

    Wish Samsung still made printers.
    My $100 Samsung lasted 12 years.

    It still has not failed completely, just makes a LOT of noise but
    eventually prints.

    Why I have found is all the new printers that used to be dependable
    brands now all have issues. Such as requiring Internet access to
    function even when directly connected or only on a local LAN (I'm
    looking at you HP...) That is why I still hanging on to my HP LaserJet
    2100 and I don't care that it's 25 years old!



    Still no authorization back from Brother but at least I now have my old
    Samsung fixed.
    Just needed a little oil.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From azigni@21:1/5 to All on Tue May 7 01:45:15 2024
    Good for you!

    --- SoupGate-Win32 v1.05
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  • From philo@21:1/5 to azigni on Wed May 8 17:18:26 2024
    On 5/6/24 8:45 PM, azigni wrote:
    Good for you!


    I still want to get my Brother printer repaired under warranty.
    I am getting the run around.

    Will persist

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to Jonathan N. Little on Thu May 9 09:54:38 2024
    On 5/6/24 4:49 PM, Jonathan N. Little wrote:
    philo wrote:
    On 5/5/2024 2:37 PM, azigni wrote:
    I did the latest Brother update, and my printer has stayed online for 2
    whole days! Someone really must have goofed with one of the earlier
    updates....


    Well, I'm taking it in for warranty today.

    Wish Samsung still made printers.
    My $100 Samsung lasted 12 years.

    It still has not failed completely, just makes a LOT of noise but
    eventually prints.

    Why I have found is all the new printers that used to be dependable
    brands now all have issues. Such as requiring Internet access to
    function even when directly connected or only on a local LAN (I'm
    looking at you HP...) That is why I still hanging on to my HP LaserJet
    2100 and I don't care that it's 25 years old!



    I am sure having problems with Brother

    Local service center will not take printer.
    They say I have to contact factory

    Factory says, no. just bring it in.

    I have been calling and emailing for four days now.

    Glad I was able to repair my old Samsung

    My advice is...to Hell with Brother

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Mike Easter@21:1/5 to philo on Thu May 9 08:57:31 2024
    philo wrote:
    I am sure having problems with Brother

    Local service center will not take printer. They say I have to
    contact factory

    As a 'general rule' products for *return* (defective out of the box for
    refund or exchange) or for *repair* (b0rked during the warranty period)
    MUST get an RMA Return to Manufacturer Authorization).

    Contact Brother at 1-800-543-6144 or e-mail [email protected]
    for an RMA (Return to Manufacturer Authorization) to return the
    product for repair. Have your serial number ready and a technician
    will try and troubleshoot your technical issue and if a repair is
    necessary, they will issue an RMA number.

    OTOH, there may be some kind of 'misunderstanding' as to the role of a
    Brother /service center/ (I'm not sure what is the role of a BSS as
    regards warranty work; maybe they don't do that)

    https://www.brother-usa.com/-/media/brother/product-catalog-media/documents/2021/10/14/23/04/brother-1-year-limited-warranty.pdf

    What to do if you think your Product is eligible for warranty
    service:

    Report your issue to either Brother Customer Service or a Brother
    Authorized Service Center within the applicable warranty period.

    To contact our Brother Customer Service Hotline, call 1-877-BROTHER (1-877-276- 8437) or visit https://www.brotherusa.com/contact-us.

    For the name of a local Brother Authorized Service Center(s), call
    our Brother Customer Service Hotline at the number above or visit https://www.brother-usa.com/dealer-locator.

    Supply Brother or the Brother Authorized Service Center with a copy
    of your dated bill of sale showing that this Product was purchased
    from an authorized Brother reseller within the U.S.


    Factory says, no. just bring it in.

    I have been calling and emailing for four days now.

    Glad I was able to repair my old Samsung


    --
    Mike Easter

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  • From philo@21:1/5 to Mike Easter on Thu May 9 11:27:27 2024
    On 5/9/24 10:57, Mike Easter wrote:
    philo wrote:
    I am sure having problems with Brother

    Local service center will not take printer. They say I have to
    contact factory

    As a 'general rule' products for *return* (defective out of the box for refund or exchange) or for *repair* (b0rked during the warranty period)
    MUST get an RMA Return to Manufacturer Authorization).

    Contact Brother at 1-800-543-6144 or e-mail [email protected]
    for an RMA (Return to Manufacturer Authorization) to return the
    product for repair. Have your serial number ready and a technician
    will try and troubleshoot your technical issue and if a repair is
    necessary, they will issue an RMA number.

    I can understand that the service center would first want me to get an
    RMA. In this case I think Brother was at fault for telling me I did not
    need one.

    Anyway I gave the service center the rcpt and s/n of the printer and
    they said they will now submit to to Brother.
    Had they accepted the printer and rcpt in the first place, they could
    have saved all of us a lot of hassle.


    OTOH, there may be some kind of 'misunderstanding' as to the role of a Brother /service center/ (I'm not sure what is the role of a BSS as
    regards warranty work; maybe they don't do that)

    https://www.brother-usa.com/-/media/brother/product-catalog-media/documents/2021/10/14/23/04/brother-1-year-limited-warranty.pdf

    What to do if you think your Product is eligible for warranty
    service:

    Report your issue to either Brother Customer Service or a Brother
    Authorized Service Center within the applicable warranty period.

    To contact our Brother Customer Service Hotline, call 1-877-BROTHER
    (1-877-276- 8437) or visit https://www.brotherusa.com/contact-us.

    For the name of a local Brother Authorized Service Center(s), call
    our Brother Customer Service Hotline at the number above or visit
    https://www.brother-usa.com/dealer-locator.

    Supply Brother or the Brother Authorized Service Center with a copy
    of your dated bill of sale showing that this Product was purchased
    from an authorized Brother reseller within the U.S.


    Factory says, no. just bring it in.

    I have been calling and emailing for four days now.

    Glad I was able to repair my old Samsung



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  • From Mike Easter@21:1/5 to philo on Thu May 9 10:48:15 2024
    philo wrote:
    In this case I think Brother was at fault for telling me I did not need
    one.

    I agree.

    And, I also think that an authorized BSS should be able to 'facilitate'
    the 'transaction' of /visualizing/ the 'credentials' namely the receipt
    and the 'communication' of the nature of the problem.

    I would think the earlier telephone call process, a two-way
    communication in real-time OR even the slower email process (which would require some scanning of a receipt) could get the RMA, but whoever you
    were communicating w/ in that manner must've tho't that the local
    service center /should/ help you do it.

    Some kind of 'Brother' who-does-what misunderstanding.

    A good friend of mine, no longer w/ us, would be writing a /great/
    postal letter to somebody Brother about such a story. And he would get
    all kinds of wonderful results from such communication with higher-ups.

    --
    Mike Easter

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  • From philo@21:1/5 to philo on Tue May 14 19:58:43 2024
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks



    New printer arrived today.

    Works fine with Windows.

    Does not work with Linux or with wireless printing from phone.

    Printing from phone is not really needed but I do need printing from
    both Windows and Linux so I am just going back to using my Samsung

    May just save the Brother for a friend who may need a Windows printer


    Any suggestions of a printer that is easy to setup from Linux ?

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  • From philo@21:1/5 to philo on Tue May 14 20:37:09 2024
    On 5/14/24 7:58 PM, philo wrote:
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working
    with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in
    the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks



    New printer arrived today.

    Works fine with Windows.

    Does not work with Linux or with wireless printing from phone.

    Printing from phone is not really needed but I do need printing from
    both Windows and Linux so I am just going back to using my Samsung

    May just save the Brother for a friend who may need a Windows printer


    Any suggestions of a printer that is easy to setup from Linux ?


    OK actually have it working from Linux using the actual Brother driver>

    Though I don't have wireless set up, I'm going to just leave it alone now.

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  • From azigni@21:1/5 to All on Wed May 15 02:59:45 2024
    I got the intranet information for mine in Windoze when I set it up there.
    The 168.... Worked well, when I used that for the Linux setup.

    --- SoupGate-Win32 v1.05
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  • From Paul@21:1/5 to philo on Wed May 15 04:58:55 2024
    On 5/14/2024 9:37 PM, philo wrote:
    On 5/14/24 7:58 PM, philo wrote:
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in the queue.

    Solved the problem last year by simply using the generic PCL-5 driver.

    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks



    New printer arrived today.

    Works fine with Windows.

    Does not work with Linux or with wireless printing from phone.

    Printing from phone is not really needed but I do need printing from both Windows and Linux so I am just going back to using my Samsung

    May just save the Brother for a friend who may need a Windows printer


    Any suggestions of a printer that is easy to setup from Linux ?


    OK  actually have it working from Linux using the actual Brother driver>

    Though I don't have wireless set up, I'm going to just leave it alone now.
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

    On USENET, this is what we call a "strong endorsement" :-) "A definite buy"

    Paul

    --- SoupGate-Win32 v1.05
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  • From Dan Purgert@21:1/5 to philo on Wed May 15 11:01:27 2024
    On 2024-05-15, philo wrote:
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with
    Ubuntu 22.04

    [...]

    Any suggestions of a printer that is easy to setup from Linux ?

    Brother. Do make sure you've followed their instructions to the letter (especially with regards to the print queue you need to use -- IIRC,
    mine all want "BINARY_P1"); and also look out for "Special
    Instructions" for that model -- 2 of the 3 Brother printers I've had
    over the last 20-odd years have needed i386 / multiarch enabled.

    DO NOT try using the mDNS / Zeroconf one that CUPS may auto-detect /
    auto-add. In all three printers I've had, the zeroconf print queue is
    wrong -- IIRC, it defines "DEFAULT" or something to that effect, which
    seems to not play nice with the data format linux is sending out)


    --
    |_|O|_|
    |_|_|O| Github: https://github.com/dpurgert
    |O|O|O| PGP: DDAB 23FB 19FA 7D85 1CC1 E067 6D65 70E5 4CE7 2860

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to Paul on Wed May 15 06:38:58 2024
    On 5/15/24 3:58 AM, Paul wrote:
    On 5/14/2024 9:37 PM, philo wrote:
    On 5/14/24 7:58 PM, philo wrote:
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with Ubuntu 22.04

    I installed the .deb driver I got directly from Brother's website.
    Printer install without a glitch but any job set to it just sits in the queue.

    Solved the problem last year by simply using the generic PCL-5 driver. >>>>
    Now,even that no longer works.
    It's set up as a network printer but same problem if I use USB,

    Printer works fine from Windows.



    Any idea how to fix this once and for all?

    Thanks



    New printer arrived today.

    Works fine with Windows.

    Does not work with Linux or with wireless printing from phone.

    Printing from phone is not really needed but I do need printing from both Windows and Linux so I am just going back to using my Samsung

    May just save the Brother for a friend who may need a Windows printer


    Any suggestions of a printer that is easy to setup from Linux ?


    OK  actually have it working from Linux using the actual Brother driver>

    Though I don't have wireless set up, I'm going to just leave it alone now.
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

    On USENET, this is what we call a "strong endorsement" :-) "A definite buy"

    Paul


    Everyone reading this thread knew darn well I was not going to leave it
    alone. My mistake was the install Brother's printing software.
    One I uninstalled it all, wireless printing actually worked.

    Even though the printer works fine...so I am leaving myself notes>


    One of the big problems is accessing the correct settings scrolling with
    the , up, down and OK buttons>

    If one approaches the network setup wrong, it will go into "searching
    for LAN" the not finding it and the printer locks up and NOTHING works
    even after killing the power.

    Even though the printer stops working, after the "searching for LAN"
    eventually times out...one can at least have access to the button's
    scroll function.

    The really bad thing is that there is a "reset" option which puts custom setting back to factory default but does not fix the lockup problem.

    After a lot of trial and error, I found a "network reset" option which
    finally clears the fault and allows the printer to work again.

    The instructions that come with the machine simply say to restart the
    printer if there are any problems. That does NOT work.

    Tech support, when I emailed them offered zero help.


    At least when years ago I reported a non-working router to AT&T they
    spent 90 minutes talking me through every possible setting before they
    agreed to replace the device.

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  • From philo@21:1/5 to Dan Purgert on Wed May 15 06:49:46 2024
    On 5/15/24 6:01 AM, Dan Purgert wrote:
    On 2024-05-15, philo wrote:
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with >>> Ubuntu 22.04

    [...]

    Any suggestions of a printer that is easy to setup from Linux ?

    Brother. Do make sure you've followed their instructions to the letter (especially with regards to the print queue you need to use -- IIRC,
    mine all want "BINARY_P1"); and also look out for "Special
    Instructions" for that model -- 2 of the 3 Brother printers I've had
    over the last 20-odd years have needed i386 / multiarch enabled.

    DO NOT try using the mDNS / Zeroconf one that CUPS may auto-detect / auto-add. In all three printers I've had, the zeroconf print queue is
    wrong -- IIRC, it defines "DEFAULT" or something to that effect, which
    seems to not play nice with the data format linux is sending out)





    Finally got everything working.
    I feel sorry for a non-tech trying to go through this.

    Here is how I got the printer to work in Linux using the actual Brother
    driver.

    When I initialed "add printer" here is how I entered the URI :

    socket://192.168.2.103:9100

    I would not have been able to have figured that out except I used the
    setting that my old Samsung printer software detected automatically.


    Then I was able to select the printer from the dialog.

    Even though my printer is an HL-L2370...the recommended printer to
    install was the HL-L2360...but it worked fine.

    I of course went back trying the HL-L2370 but ...no surprise...that did
    not work.



    For an old man, I've learned a lot this week.

    My other challenge was setting up an XP machine for someone who was
    running some manufacturing equipment that they claimed only works with XP>

    This is the first time I've ever said: Wow, this machine is a bit too
    new for what I'm trying to do.

    The XP installed crashed until I took the BIOS setting of AHCI and
    changed it to compatibility mode

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  • From philo@21:1/5 to azigni on Wed May 15 06:51:13 2024
    On 5/14/24 9:59 PM, azigni wrote:
    I got the intranet information for mine in Windoze when I set it up there. The 168.... Worked well, when I used that for the Linux setup.


    My win machines had a completely different way of installing the network printer, I had to get the setting from my previous printer...the Samsung

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  • From Dan Purgert@21:1/5 to philo on Wed May 15 13:26:12 2024
    On 2024-05-15, philo wrote:
    On 5/15/24 6:01 AM, Dan Purgert wrote:
    On 2024-05-15, philo wrote:
    On 5/3/24 10:08 AM, philo wrote:
    I posted last years about trying to get my Brother HL-L2370 working with >>>> Ubuntu 22.04

    [...]

    Any suggestions of a printer that is easy to setup from Linux ?

    Brother. Do make sure you've followed their instructions to the letter
    (especially with regards to the print queue you need to use -- IIRC,
    mine all want "BINARY_P1"); and also look out for "Special
    Instructions" for that model -- 2 of the 3 Brother printers I've had
    over the last 20-odd years have needed i386 / multiarch enabled.

    DO NOT try using the mDNS / Zeroconf one that CUPS may auto-detect /
    auto-add. In all three printers I've had, the zeroconf print queue is
    wrong -- IIRC, it defines "DEFAULT" or something to that effect, which
    seems to not play nice with the data format linux is sending out)





    Finally got everything working.
    I feel sorry for a non-tech trying to go through this.

    Here is how I got the printer to work in Linux using the actual Brother driver.

    When I initialed "add printer" here is how I entered the URI :

    socket://192.168.2.103:9100

    I would not have been able to have figured that out except I used the
    setting that my old Samsung printer software detected automatically.

    I looked up brother's instructions, for your model, which suggested "lpd://ip-of-printer/binary_p1"

    Granted, I'm sure other options would also work (like your jet-direct
    port, or even ipp).


    --
    |_|O|_|
    |_|_|O| Github: https://github.com/dpurgert
    |O|O|O| PGP: DDAB 23FB 19FA 7D85 1CC1 E067 6D65 70E5 4CE7 2860

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to All on Wed May 15 14:59:53 2024
    IPP installed automatically but it does NOT work.
    Print job stays in queue

    --- SoupGate-Win32 v1.05
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  • From Dan Purgert@21:1/5 to philo on Thu May 16 11:42:23 2024
    On 2024-05-15, philo wrote:
    IPP installed automatically but it does NOT work.
    Print job stays in queue

    And for what feels like the 50th time now -- the "autodetected" entry
    from Brother is quite likely wrong (e.g. "ipp://printer/default" instead
    of "ipp://printer/binary_p1").

    But that's just a guess based on my own experiences with their zeroconf
    stuff.


    --
    |_|O|_|
    |_|_|O| Github: https://github.com/dpurgert
    |O|O|O| PGP: DDAB 23FB 19FA 7D85 1CC1 E067 6D65 70E5 4CE7 2860

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to All on Thu May 16 13:49:00 2024
    Correct.
    Brother auto-detect for Linux was easy to set up but it did not work.
    They had two separate configurations and I tried both.
    No error messages were issued but print jobs sit in the queue .
    To get it to work, all I had to do is copy the configuration from my old Samsung printer which auto-detected ok.

    I was going to email Brother but changed my mind. Linux support is not a priority for them.

    Btw: My wife's Win11 machine was simple to set up. She just booted up and the printer was already on-line and functional.

    --- SoupGate-Win32 v1.05
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  • From Paul@21:1/5 to philo on Thu May 16 10:12:07 2024
    On 5/16/2024 9:49 AM, philo wrote:
    Correct. Brother auto-detect for Linux was easy to set up but it did not work.
    They had two separate configurations and I tried both.
    No error messages were issued but print jobs sit in the queue .
    To get it to work, all I had to do is copy the configuration from my old Samsung printer which auto-detected ok.

    I was going to email Brother but changed my mind. Linux support is not a priority for them.

    Btw: My wife's Win11 machine was simple to set up. She just booted up and the printer was already on-line and functional.

    But emailing Brother, is how you get things done.

    Think of it as an investment in the future.

    Paul

    --- SoupGate-Win32 v1.05
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  • From Mike Easter@21:1/5 to Paul on Thu May 16 10:52:39 2024
    Paul wrote:
    But emailing Brother, is how you get things done.

    Think of it as an investment in the future.

    Emailing or postal mailing or even fax (?!) seems like a good idea to communicate; the problem is getting your missive in front of the
    eyeballs of someone who actually 'cares' or is competent to care. Big
    co/s live behind a wall of little people w/ little in the way of
    language or tech competence.

    I had a good friend who was a maestro at somehow getting his US postal
    mail in front of the eyes of 'higher-ups' who did something; must've
    been due to his years of experience in a military career and being able
    to get 'gummit' snafus fixed for decades.

    My little experiments in that regard were rarely as successful as his
    were consistently; it is hard to keep that up when the reaction is
    incompetent, like they can't even read what the info said correctly.

    --
    Mike Easter

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  • From philo@21:1/5 to Paul on Thu May 16 17:05:30 2024
    On 5/16/24 9:12 AM, Paul wrote:
    On 5/16/2024 9:49 AM, philo wrote:
    Correct. Brother auto-detect for Linux was easy to set up but it did not work.
    They had two separate configurations and I tried both.
    No error messages were issued but print jobs sit in the queue .
    To get it to work, all I had to do is copy the configuration from my old Samsung printer which auto-detected ok.

    I was going to email Brother but changed my mind. Linux support is not a priority for them.

    Btw: My wife's Win11 machine was simple to set up. She just booted up and the printer was already on-line and functional.

    But emailing Brother, is how you get things done.

    Think of it as an investment in the future.

    Paul


    New printer is already acting up.
    Had to do a network reset.

    This is nuts

    --- SoupGate-Win32 v1.05
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  • From philo@21:1/5 to Mike Easter on Thu May 16 17:33:41 2024
    On 5/16/24 12:52 PM, Mike Easter wrote:
    Paul wrote:
    But emailing Brother, is how you get things done.

    Think of it as an investment in the future.

    Emailing or postal mailing or even fax (?!) seems like a good idea to communicate; the problem is getting your missive in front of the
    eyeballs of someone who actually 'cares' or is competent to care.  Big
    co/s live behind a wall of little people w/ little in the way of
    language or tech competence.

    I had a good friend who was a maestro at somehow getting his US postal
    mail in front of the eyes of 'higher-ups' who did something; must've
    been due to his years of experience in a military career and being able
    to get 'gummit' snafus fixed for decades.

    My little experiments in that regard were rarely as successful as his
    were consistently; it is hard to keep that up when the reaction is incompetent, like they can't even read what the info said correctly.




    For now, I'm again giving up contacting Brother.

    New printer is working on both Windows and Linux

    Wireless printing is very low priority.

    I gave my now working old printer to a friend who does not have a
    computer and it seems to be working with their phone...
    So maybe that's not all too bad

    --- SoupGate-Win32 v1.05
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  • From Paul@21:1/5 to philo on Thu May 16 18:40:58 2024
    On 5/16/2024 6:05 PM, philo wrote:
    On 5/16/24 9:12 AM, Paul wrote:
    On 5/16/2024 9:49 AM, philo wrote:
    Correct. Brother auto-detect for Linux was easy to set up but it did not work.
    They had two separate configurations and I tried both.
    No error messages were issued but print jobs sit in the queue .
    To get it to work, all I had to do is copy the configuration from my old Samsung printer which auto-detected ok.

    I was going to email Brother but changed my mind. Linux support is not a priority for them.

    Btw: My wife's Win11 machine was simple to set up. She just booted up and the printer was already on-line and functional.

    But emailing Brother, is how you get things done.

    Think of it as an investment in the future.

        Paul


    New printer is already acting up.
    Had to do a network reset.

    This is nuts

    Do you know whether the printer has firmware ?
    Would there be an update available ?
    Or is the launch date long enough in
    the past, they stopped updating it at some point ?
    Perhaps the Test Page prints out revision ?

    Paul

    --- SoupGate-Win32 v1.05
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  • From philo@21:1/5 to Paul on Thu May 16 18:21:17 2024
    On 5/16/24 5:40 PM, Paul wrote:
    On 5/16/2024 6:05 PM, philo wrote:
    On 5/16/24 9:12 AM, Paul wrote:
    On 5/16/2024 9:49 AM, philo wrote:
    Correct. Brother auto-detect for Linux was easy to set up but it did not work.
    They had two separate configurations and I tried both.
    No error messages were issued but print jobs sit in the queue .
    To get it to work, all I had to do is copy the configuration from my old Samsung printer which auto-detected ok.

    I was going to email Brother but changed my mind. Linux support is not a priority for them.

    Btw: My wife's Win11 machine was simple to set up. She just booted up and the printer was already on-line and functional.

    But emailing Brother, is how you get things done.

    Think of it as an investment in the future.

        Paul


    New printer is already acting up.
    Had to do a network reset.

    This is nuts

    Do you know whether the printer has firmware ?
    Would there be an update available ?
    Or is the launch date long enough in
    the past, they stopped updating it at some point ?
    Perhaps the Test Page prints out revision ?

    Paul



    I guess I can check but,,,the older printer is working.

    It needed a network reboot to solve the problem,
    The machine had a separate "reset" function that I tried first and when
    it failed to correct the problem, I assumed the machine had failed.

    It was only after scrolling through everything I could think of that I
    found "network reboot" option.

    Tech support from Brother made no mention of it.

    Some day when I have nothing better to do, I will look at it again

    Thanks Paul

    --- SoupGate-Win32 v1.05
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  • From Mike Easter@21:1/5 to philo on Thu May 16 17:26:24 2024
    philo wrote:
    I gave my now working old printer to a friend who does not have a
    computer and it seems to be working with their phone...
    So maybe that's not all too bad

    Yeah (not too bad); it is hard for me to imagine their using a phone, no computer AND a printer.

    My world is virtually the 'opposite'; desktop computers almost all the
    time (rarely laptop), (almost) no cell phone, 99.9% of the time, very
    very little printer (2 half-pages of puzzle/d).

    --
    Mike Easter

    --- SoupGate-Win32 v1.05
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  • From philo@21:1/5 to Mike Easter on Thu May 16 21:14:22 2024
    On 5/16/24 19:26, Mike Easter wrote:
    philo wrote:
    I gave my now working old printer to a friend who does not have a
    computer and it seems to be working with their phone...
    So maybe that's not all too bad

    Yeah (not too bad); it is hard for me to imagine their using a phone, no computer AND a printer.

    My world is virtually the 'opposite'; desktop computers almost all the
    time (rarely laptop), (almost) no cell phone, 99.9% of the time, very
    very little printer (2 half-pages of puzzle/d).



    She has a laptop but it's put away in a drawer.

    I set it up mostly for my grandson though

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Dan Purgert@21:1/5 to philo on Fri May 17 09:19:50 2024
    On 2024-05-16, philo wrote:
    Correct.
    Brother auto-detect for Linux was easy to set up but it did not work.
    They had two separate configurations and I tried both.
    No error messages were issued but print jobs sit in the queue .
    To get it to work, all I had to do is copy the configuration from my
    old Samsung printer which auto-detected ok.

    Why didn't you just follow Brother's instructions?


    --
    |_|O|_|
    |_|_|O| Github: https://github.com/dpurgert
    |O|O|O| PGP: DDAB 23FB 19FA 7D85 1CC1 E067 6D65 70E5 4CE7 2860

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to All on Fri May 17 12:38:15 2024
    For the 2nd time now, I followed the instructions exactly.
    There were two separate options.

    Both detected and installed the printer just fine.

    Only problem was and job sent would remain in the queue.
    Another person on this thread experienced the same.

    As mentioned, I figured it out by myself.

    Contacting Brother's tech support was a sick joke.

    The ONLY advice they gave me was to bring it in to the local service center.

    I called the service center and they said I had to contact Brother for an RMA, which they refused to issue ..

    After I lodged a complaint...all they did was send a new printer

    It was nice that they did not charge me and that I did not have to return the old one.

    I look at this as a learning experience.

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  • From Dan Purgert@21:1/5 to philo on Fri May 17 13:14:01 2024
    On 2024-05-17, philo wrote:
    For the 2nd time now, I followed the instructions exactly.
    There were two separate options.

    Wait, are you using the CUPSWrapper tool/script, or *just* the driver?

    Because it's pretty easy to mess up the CUPSWrapper script ... IIRC, it
    shows all *potential* queues that the printer "should(tm)" support, but
    it's just a generic list and doesn't correspond to what that printer has
    been configured to support from within the printer's own control
    panel / web-interface.


    --
    |_|O|_|
    |_|_|O| Github: https://github.com/dpurgert
    |O|O|O| PGP: DDAB 23FB 19FA 7D85 1CC1 E067 6D65 70E5 4CE7 2860

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to Dan Purgert on Fri May 17 08:16:57 2024
    On 5/17/24 8:14 AM, Dan Purgert wrote:
    On 2024-05-17, philo wrote:
    For the 2nd time now, I followed the instructions exactly.
    There were two separate options.

    Wait, are you using the CUPSWrapper tool/script, or *just* the driver?

    Because it's pretty easy to mess up the CUPSWrapper script ... IIRC, it
    shows all *potential* queues that the printer "should(tm)" support, but
    it's just a generic list and doesn't correspond to what that printer has
    been configured to support from within the printer's own control
    panel / web-interface.





    Here is all that I can tell you



    Configurations provided by Brother that did NOT work.

    Four possibilities
    The first one was automatically installed and if I delete it, simply re-appears




    implicitclass://Brother_HL_L2370DW_series%40BRNB42200DDC4F8.local/

    dnssd://Brother%20HL-L2370DW%20series._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-b4220

    ipp://Brother%20HL-L2370DW%20series._ipp._tcp.local/


    lpd://BRNB42200DDC4F8/BINARY_P1



    (Brother HL-L2370DW series, driverless, cups-filters 1.28.15)


    What worked:

    the socket configuration I simply copied from the working Samsung
    auto-detect


    socket://192.168.2.103:9100

    (Brother HL-L2360D series, using brlaser v6)

    --- SoupGate-Win32 v1.05
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  • From Dan Purgert@21:1/5 to philo on Fri May 17 14:54:42 2024
    On 2024-05-17, philo wrote:
    On 5/17/24 8:14 AM, Dan Purgert wrote:
    On 2024-05-17, philo wrote:
    For the 2nd time now, I followed the instructions exactly.
    There were two separate options.

    Wait, are you using the CUPSWrapper tool/script, or *just* the driver?

    Because it's pretty easy to mess up the CUPSWrapper script ... IIRC, it
    shows all *potential* queues that the printer "should(tm)" support, but
    it's just a generic list and doesn't correspond to what that printer has
    been configured to support from within the printer's own control
    panel / web-interface.





    Here is all that I can tell you



    Configurations provided by Brother that did NOT work.

    Four possibilities
    The first one was automatically installed and if I delete it, simply re-appears
    implicitclass://[...].local/
    dnssd://[...]._ipp._tcp.local/
    ipp://[...]._ipp._tcp.local/
    lpd://BRNB42200DDC4F8/BINARY_P1

    (Brother HL-L2370DW series, driverless, cups-filters 1.28.15)

    ALL of these are mDNS / autodetect / zeroconf printers, and won't have a
    driver set ("driverless" is kind of key there). The only one that
    actually defines a print queue is the last one (lpd://), though the
    device name might not resolve properly if you tried using it. The other
    three are just "kick it to the printer and pray"; which, let's face it,
    won't actually work.

    In short, the mDNS / DNS-SD information being presented by the printer
    is incomplete or otherwise wrong. The only thing that'd correct this
    would be either:

    (A) Updated firmware from Brother OR
    (B) You correct it via the printer's webUI

    Alternatively, stop / remove cups-browsed so that your PC stops picking
    up these bad entries from the printer in the first place.



    What worked:

    the socket configuration I simply copied from the working Samsung
    auto-detect


    socket://192.168.2.103:9100

    Yes, because you're not using mDNS AND have a driver defined. Likewise,
    using ipp or lpd with this IP address (and the proper print queue --> "Binary_P1") would likely also work.


    --
    |_|O|_|
    |_|_|O| Github: https://github.com/dpurgert
    |O|O|O| PGP: DDAB 23FB 19FA 7D85 1CC1 E067 6D65 70E5 4CE7 2860

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to Dan Purgert on Fri May 17 10:00:38 2024
    On 5/17/24 9:54 AM, Dan Purgert wrote:
    On 2024-05-17, philo wrote:
    On 5/17/24 8:14 AM, Dan Purgert wrote:
    On 2024-05-17, philo wrote:
    For the 2nd time now, I followed the instructions exactly.
    There were two separate options.

    Wait, are you using the CUPSWrapper tool/script, or *just* the driver?

    Because it's pretty easy to mess up the CUPSWrapper script ... IIRC, it
    shows all *potential* queues that the printer "should(tm)" support, but
    it's just a generic list and doesn't correspond to what that printer has >>> been configured to support from within the printer's own control
    panel / web-interface.





    Here is all that I can tell you



    Configurations provided by Brother that did NOT work.

    Four possibilities
    The first one was automatically installed and if I delete it, simply
    re-appears
    implicitclass://[...].local/
    dnssd://[...]._ipp._tcp.local/
    ipp://[...]._ipp._tcp.local/
    lpd://BRNB42200DDC4F8/BINARY_P1

    (Brother HL-L2370DW series, driverless, cups-filters 1.28.15)

    ALL of these are mDNS / autodetect / zeroconf printers, and won't have a driver set ("driverless" is kind of key there). The only one that
    actually defines a print queue is the last one (lpd://), though the
    device name might not resolve properly if you tried using it. The other
    three are just "kick it to the printer and pray"; which, let's face it,
    won't actually work.

    In short, the mDNS / DNS-SD information being presented by the printer
    is incomplete or otherwise wrong. The only thing that'd correct this
    would be either:

    (A) Updated firmware from Brother OR
    (B) You correct it via the printer's webUI

    Alternatively, stop / remove cups-browsed so that your PC stops picking
    up these bad entries from the printer in the first place.



    What worked:

    the socket configuration I simply copied from the working Samsung
    auto-detect


    socket://192.168.2.103:9100

    Yes, because you're not using mDNS AND have a driver defined. Likewise,
    using ipp or lpd with this IP address (and the proper print queue --> "Binary_P1") would likely also work.





    I do have it working just fine with my configuration so I intend to go
    no further. If I was able to figure out where Brother made their
    mistake, I doubt they'd have any interest in knowing about it.

    Oh, I did finally manage to delete the non-working configuration that
    kept re-appearing . That was another nice convoluted mess.

    --- SoupGate-Win32 v1.05
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  • From Mike Easter@21:1/5 to philo on Fri May 17 08:51:26 2024
    philo wrote:
    I look at this as a learning experience.

    Well...

    ... in the field of science and science experiments, w/ any 'result' we
    have to consider what we learned and what we did NOT learn :-/

    Or even what we might have disproved (or brought into question).

    --
    Mike Easter

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  • From philo@21:1/5 to All on Fri May 17 18:37:42 2024
    For my job, I repaired industrial equipment and I had to get my customers up and running ASAP.

    Early on in my career I was told the magic words "It does not have to resemble the original design."

    I never worried about why one thing that should have worked . did not.

    I tended to over-design and make things better than original.

    As to my printer..
    Just that I did get it working with Linux was fine.

    I have it working on both Ubuntu and Mint.

    Prior to this problem, I only had it working on Ubuntu...so I guess I could say.. it's better than it was.

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