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  • [Maybe OT] MS Teams for desktop - unable to login

    From dadep@21:1/5 to All on Thu Jan 2 15:56:27 2025
    Hello all,
    I don't know where to ask, MS support forums don't seem very reliable to
    me. My problem seems to be common, but I can't find a solution.

    I'm able to login to my MS TEams account via web browser, but not with
    desktop app.
    I have already cleared the cache, reinstalled the app but it doesn't
    resolve.
    After entering the email this error message appears. this specific error
    is not found on google.

    *******************
    Correlation Id: 52eOb5c7-580c-4ee6-87d7-447a58e51f56
    Timestamp: 2025-01-02T14:46.04.OOOZ
    DPTI:
    effcffc72535687ed7ae72702adc140fdb93a61e455e1472e58f1
    84e7ecf2695
    Error Tag: 7q6ch
    Error Code: -2147023838
    *******************


    Thanks in advance
    Regards Davide

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to dadep on Thu Jan 2 15:16:52 2025
    dadep <[email protected]> wrote:

    I'm able to login to my MS TEams account via web browser, but not with desktop app.
    I have already cleared the cache, reinstalled the app but it doesn't
    resolve.
    After entering the email this error message appears. this specific error
    is not found on google.

    *******************
    Correlation Id: 52eOb5c7-580c-4ee6-87d7-447a58e51f56
    Timestamp: 2025-01-02T14:46.04.OOOZ
    DPTI:
    effcffc72535687ed7ae72702adc140fdb93a61e455e1472e58f1
    84e7ecf2695
    Error Tag: 7q6ch
    Error Code: -2147023838
    *******************

    I don't use MS Teams. From what I can tell from an online search, there
    is the MS Teams Win32 program and the MS Teams UWP app. You said app,
    so I don't know if you are using the program or the app.

    https://www.microsoft.com/en-us/microsoft-teams/download-app
    Downloads an .exe, so maybe you get a standalone Win32 client program. Alternatively, if Teams was a component in an Office suite, uninstall,
    and use Modify for the Office entry in Add/Remove Programs to reinstall
    the Win32 client for Teams.

    https://apps.microsoft.com/detail/xp8bt8dw290mpq
    That is the UWP (Universal Windows Platform) app.

    If using the app fails, I'd try uninstalling it to see if the standalone
    Win32 client program works okay.

    While an uninstall will remove the program, I don't know that it also
    deletes the account credentials stored in Windows. Go to Control Panel
    Credentials Manager, Windows Credentials tab, Generic Credentials
    section, to see if anything remains after an uninstall that identifies
    just your Teams account.

    Not sure just where Teams has a cache. According to what I read, you
    can clear the Teams cache by running the following in PowerShell (in one
    line):

    Get-ChildItem "C:\Users*\AppData\Roaming\Microsoft\Teams*" -directory |
    Where name -in ('application cache','blob storage','databases','Cache','GPUcache','IndexedDB','Local
    Storage','tmp') | ForEach{Remove-Item $_.FullName -Recurse -Force}

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From dadep@21:1/5 to All on Fri Jan 3 08:40:32 2025
    Il 02/01/2025 23:22, ...w¡ñ§±¤ñ ha scritto:

    Logging into Windows with a MSFT account?

    There were some issues reported(since August, mostly in the Enterprise community, a few in the consumer environment) that the Teams app(included
    in Win11) failed to open while the browser access worked.

    The solution at that time was to reset the app, before reinstall or remove/reinstall. Apparently the reset was necessary to toggle a reg
    value that a sole reinstall or remove/reinstall left intact.

    On this Win11 device, after the October LCU was installed, the Teams app needed to be reset to open the Windows 11 Teams app.
    - apparently the issue of the app not opening lingered on for some devices. Since the reset(on this device) the app(which I use a few times month has opening without fail).

    If still not opening, and logggin on to Windows 11 with a MSFT account, a Reset may still be necessary.

    I'm using a Win10 Pro pc with local account (Active directory) and have
    tried both the store app and the program downloaded from Teams
    connected via browser.
    I also tried on another clean pc but the result is still the same.

    all the solutions found on the internet(credential manager, app
    reset,cache cleanup) did not work.
    Thank you

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From dadep@21:1/5 to All on Fri Jan 3 08:36:02 2025
    Il 02/01/2025 22:16, VanguardLH ha scritto:

    I don't use MS Teams. From what I can tell from an online search, there
    is the MS Teams Win32 program and the MS Teams UWP app. You said app,
    so I don't know if you are using the program or the app.

    https://www.microsoft.com/en-us/microsoft-teams/download-app
    Downloads an .exe, so maybe you get a standalone Win32 client program. Alternatively, if Teams was a component in an Office suite, uninstall,
    and use Modify for the Office entry in Add/Remove Programs to reinstall
    the Win32 client for Teams.

    https://apps.microsoft.com/detail/xp8bt8dw290mpq
    That is the UWP (Universal Windows Platform) app.

    If using the app fails, I'd try uninstalling it to see if the standalone Win32 client program works okay.

    While an uninstall will remove the program, I don't know that it also
    deletes the account credentials stored in Windows. Go to Control Panel
    Credentials Manager, Windows Credentials tab, Generic Credentials
    section, to see if anything remains after an uninstall that identifies
    just your Teams account.

    Not sure just where Teams has a cache. According to what I read, you
    can clear the Teams cache by running the following in PowerShell (in one line):

    Get-ChildItem "C:\Users*\AppData\Roaming\Microsoft\Teams*" -directory |
    Where name -in ('application cache','blob storage','databases','Cache','GPUcache','IndexedDB','Local
    Storage','tmp') | ForEach{Remove-Item $_.FullName -Recurse -Force}

    I have tried both the store app and the program downloaded from Teams
    connected via browser.
    I also tried on another clean pc but the result is still the same.

    I tried all the solutions you suggested (credential manager, app reset,
    and cache cleanup), but they don't work.

    Thank you

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)