On 5/4/2024 5:26 PM, Hiram T Schwantz wrote:

On Sat, 30 Mar 2024 17:25:32 -0400, [email protected] posted for all of us to
digest...

email from niece again:

"I can change it to Windows 11 and it looks the same. I don't know if
it's the same download, but it all looks the same on both machines.

I click on the download, it downloads, I run the file. It seems to
download the driver during this installation procedure. Eventually,
it tells me to plug the scanner into the USB port and it will
automatically proceed. It doesn't.

I finally found the status light. Any time I plug it in, it flashes a
few times then turns off. If I'm reading the manual correctly, it's
suppose to flash and then stay on. When it's off, the scanner is off.

I've tried all the troubleshooting suggestions, like doing it without
any other USB slots in use, I'm using the cord that came with the
scanner. When I click on the plus after "Drivers" it looks like it's
giving me a couple options. I'm guessing since my OS was chosen,
these are not drivers for a different operating system. Well,
whatever I've tried them on both machines and they seem to install
fine. But still the same "driver unavailable" message when the
scanner is plugged in.

Continuing in the manual it looks like it's suggesting it could be a
wifi problem and I should shut everything using wifi down, reboot my
router, and try again. Well, with all my smart home gadgets, I'm not
sure I can shut them all down, but I did reboot my router last night
and plan to experiment some more today."

IF THE THING HAS ITS OWN USB HARD WIRED CABLE I'M NOT SEEING HOW WIFI
COULD BE INTERFERING.

I still haven't got an answer from her whether she's definitely tried
a USB3.0 port. She has been in touch with Epson Support so SEEMS like
they should have emphasized that if it were important.
crasso

I asked her the last time we helped her to use PostImage but she keeps
sending jpgs as attachments and I'm reluctant to go thru the process
myself anymore. So maybe we're missing something, but they didn't look
relevant to me.

Probably stupid response but: Is she trying to use the printer by both USB and
WiFi? Does she have her WiFi password? My Brothers load everything and use WiFi
flawlessly, includes scanning s/w & PaperPort.

The scanner may be receiving a dynamic firmware load, from driver level.
It could be, that the scanner computes the checksum on the firmware
load, and finds it defective ("not for this scanner"). And that accounts
for some flashing, then the flashing stops.

Since this thread started, I got a new scanner, and it draws 5V @ 900mA.
Even though it is a USB2 scanner, it draws USB3 level power (so you plug
it into the USB3 hole). Compared to my previous scanner, it really is
amazing (only ten seconds per page).

Paul

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