Ofcom reveals league table of the worst broadband providers

Date:
Mon, 26 Oct 2026 16:29:02 +0000

Description:
The results for the quarter are in, and some providers have done better than others in terms of complaint figures.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter Ofcom has published statistics on complaints it's received for Q2 2026 The categories covered are broadband, landline, mobile, and pay-TV Complaints overall are down on the previous quarter, due to pay-TV The Ofcom complaints statistics are in for the second quarter of 2026 (April to June), and some landline, broadband, mobile, and pay-TV providers have fared better than others. Overall, complaint numbers
are down from the previous quarter, due to fewer being filed for pay-TV services.

You can check out a fuller list of figures collected by the UK communications services regulator on its website . The calculations are made based on the number of complaints per 100,000 subscribers, so it's worked out as a
fraction of the customer base.

The broadband providers topping the complaints table this quarter are EE (up from last quarter), BT (the same), TalkTalk (down), and Vodafone (also down from last quarter). The least number of complaints as far as broadband goes were Plusnet, Sky, and Virgin Media. You can see the full results below. (Image credit: Ofcom) However, Plusnet was the most complained-about provider for landlines with most of the complaints concerning how it handled complaints. Sky, Utility Warehouse, Virgin Media, and Vodafone recorded the fewest landline complaints. Mobile and pay-TV Virgin Media customers had
quite a bit to complain about (Image credit: Virgin Media) For mobile, the most complaints were received about O2 (mainly regarding faults, service, and connections) and Sky Mobile (mainly regarding changing providers). EE, Giffgaff, Tesco Mobile, Three, Vodafone, and iD Mobile registered the fewest complaints for mobile. You may like BT signs rescue deal to save TalkTalk
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In the pay-TV category, EE and Virgin Media got the most complaints (four and three complaints per hundred thousand subscribers, respectively), while the least went to TalkTalk (just 0.2 complaints per 100,000 subscribers). (Image credit: Ofcom) The statistics as a whole make for interesting reading too. Of the four categories, broadband providers attracted the most complaints an average of six complaints per 100,000 subscribers across all the providers. Get daily insight, inspiration and deals in your inbox Sign up for breaking news, reviews, opinion, top tech deals, and more. Contact me with news and offers from other Future brands Receive email from us on behalf of our
trusted partners or sponsors By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over. Ofcom doesn't handle these complaints itself, but does set down rules that providers have
to abide by. "Although Ofcom cannot help with individual customer complaints, by publishing these figures we can help customers to choose the providers and services that best suit their needs," says the regulator. Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds. The best laptops for all budgets Our top picks, based on real-world testing and comparisons

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Link to news story: https://www.techradar.com/phones/network-providers/ofcom-reveals-league-table- of-the-worst-broadband-providers-and-bt-ee-talktalk-and-vodafone-have-topped-i ts-list-of-shame


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